Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Sweet

Dwale,Kentucky

Summary

Dynamic professional with a proven track record at BentonHouse Salon, excelling in customer service and relationship building. Recognized for enhancing client satisfaction through personalized styling advice and effective communication. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering exceptional results while managing multiple projects efficiently.

Overview

2025
2025
years of professional experience

Work History

Lead

Customer Service Department
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Stylist

BentonHouse Salon
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Organized sales area and work station to showcase products and boost sales.
  • Increased client confidence by teaching them how to style their outfits appropriately for various situations.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
  • Provided constructive feedback during fittings, helping clients refine their personal style preferences.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided emotional support and companionship to clients.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Preserved patient safety by following safety protocols.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Developed and implemented activities to improve clients' quality of life.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Helped clients to maintain independence and quality of life.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Facilitated transportation to and from appointments.
  • Monitored and reported any changes in clients' physical and mental health.
  • Provided assistance with medication management.

Contractor Cleaning

Minster Machine Co
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Sales Associate

Kohls Department Store
06.2019 - 05.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Cosmetology - Hair Skin

Joel And Company
Savannah, GA
10.1997

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Sales Associate

Kohls Department Store
06.2019 - 05.2024

Lead

Customer Service Department

Stylist

BentonHouse Salon

Contractor Cleaning

Minster Machine Co

Cosmetology - Hair Skin

Joel And Company

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