Nancy S. York
Los Angeles,CA
Summary
Knowledgeable of clerical details: records and file maintenance, strong background in all aspect of health information management and customer service support. Have excellent organizational and planning skills. Have encountered various individuals and tasks that requires stability and focus. Certification in completion of labor and management training: Awarded with a plaque of outstanding work performance and teamwork.
Overview
22
22
years of professional experience
Work History
Radiology Appoinement Clerk
Kaiser Permanente
Los Angeles, California
06.2024 - Current
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Performed data entry tasks to update customer accounts records.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
Appointment Services Clerk/Urology Cross-trained)
Kaiser Permanente
Los Angeles, CA
01.2011 - 06.2022
- Provide administrative support to management by producing favorable solutions to complex situations in diverse functional areas
- Coordinate and implement numerous projects to improve the quality of operations and services
- Provide excellent customer service by anticipating patient’s health care needs
- Lead receptionist cross-trainer
- Schedule appointments, manage appointment schedule, and maintain cancellation list
- Maintain electronic communication with physicians to streamline post-operative scheduling
- Develop and uphold supportive relationships with caller center and other personnel
- Cash handling management in receptionist capacity
Medical Records Clerk II/ Cross trained Mental Health Medical Records
Kaiser Permanente
Los Angeles, CA
03.2003 - 10.2009
- Performed various clerical duties such as create reports forms and memorandums
- Facilitated release of information to patient and copying services
- Served subpoenas and photocopied a variety of records
- Established and maintained cooperative relations with personnel and health plan members
- Processed incoming and outgoing mail
Medical Assistant
USC- Internal Medicine/Dermatology
Los Angeles, CA
03.2005 - 05.2008
- Performed physical exams, blood pressure, temperature, and injection check-ups on a regular basis
- Documented patient information concerning illnesses that occurred in the immediate past
- Collected all specimen samples from patient before exam to expedite the examination process
- Assisted in back offices responsibilities
- Medical Terminology Certificate
Education
CPR Certification -
American Heart Associate
10-2024
Medical Terminology Certificate -
Kaiser Permanente School of Allied Health Sciences
02.2017
Medical Assistance -
UEI Education College
Los Angeles, CA08.2005
High School Diploma -
Duke Ellington High School
Los Angeles, CA06.1993
Skills
- World Class Customer Services
- Strong Analytical Skills
- Effective Communication
- Interpersonal Skills
- Detail Oriented
- Team Player
- Health Connect
- One Link
- Microsoft Word
- Microsoft Excel
- Photoshop
- Microsoft One Drive
- Database entry
Timeline
Radiology Appoinement Clerk
Kaiser Permanente
06.2024 - Current
Appointment Services Clerk/Urology Cross-trained)
Kaiser Permanente
01.2011 - 06.2022
Medical Assistant
USC- Internal Medicine/Dermatology
03.2005 - 05.2008
Medical Records Clerk II/ Cross trained Mental Health Medical Records
Kaiser Permanente
03.2003 - 10.2009
CPR Certification -
American Heart Associate
Medical Terminology Certificate -
Kaiser Permanente School of Allied Health Sciences
Medical Assistance -
UEI Education College
High School Diploma -
Duke Ellington High School
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