Nancy Tang
Hutto,TX
Summary
Experienced production planner with a strong background in PCB manufacturing. Successfully coordinates production schedules and ensures timely delivery of high-quality products. Skilled in utilizing data analysis to optimize production processes and improve efficiency. Demonstrates extensive experience in customer service and account management, consistently ensuring exceptional client satisfaction and fostering long-term relationships.
Overview
14
14
years of professional experience
Work History
Design Analyst
Oncor Electric Delivery
02.2024 - Current
- Scoped incoming projects to determine suitable assignments/delegations regularly handling around 500 work orders each month.
- Delivered data-driven insights leading to the approval of additional FTEs.
- Developed reports to identify root causes for aging projects.
- Enhanced onboarding process by creating structured training materials for incoming staff.
- Ensure accurate upkeep of territorial data across Google Earth, EZ Find, and other systems.
Customer Service Representative
Bay Area Circuits, Inc.
01.2017 - 01.2023
- Delivered tactical approach to resolving process issues related to material management, warehousing, production control, logistics, distribution, etc
- Investigated returns of finished goods to determine cause (opened cases, issued RMAs, ECOs)
- Developed and implemented effective marketing strategies that directly drove sales
- Maintained and updated sales & customer records on CRM
- Managed offshore suppliers (coordinated on price quotations and purchase orders)
- Assisted with sales development (house & external accounts), outbound sales activities & account ownership
- Analyze data, check design for manufacturing capabilities
- Maintain communication with clients with any deviations to design and/or process
Lead Production Planner
Gorilla Circuits
01.2014 - 01.2016
- Effectively communicated and interfaced with other departments to clarify work instructions
- Utilized InPlan software to facilitate the planning process
- Troubleshooted any potential issues with work instructions that were created in error
- Oversaw performance and workflow of junior planners.
- Ensured seamless technical assistance for both in-house staff and external clients.
- Reversed engineered after root cause analysis
Product Engineer
Sanmina Corp
01.2013 - 01.2014
- Analyzed blueprints and job orders to process requests.
- Composed stack-up documentation to provide product specifications to production floor
- Confirmed DRC information to ensure all customer specifications are recognized and documented
- Utilized InPlan software to facilitate the planning process
- Acted as communication liaison between customer and production floor
Production Planner
Sierra Circuits
01.2011 - 01.2013
- Created preliminary stack-ups for manufacturing in design stage and for production
- Generated and updated SOW documents to streamline and prep information for development of Instack
- Oversaw impedance calculations from planning and cam department
- Analyzed data to meet DFM guidelines
- Provided technical support internal & external
Education
Bachelor Of Administration - Organizational Management
Ashford University
San Diego, CAAssociate Of Business Administration - Businesss
Mission College
Santa Clara, CASkills
- Production Planning
- Customer Relationship Management
- Account Management
- Purchase Orders
- Quality Control
- Document Control
- Data Analysis
- Microsoft Office
References
Available upon request
Timeline
Design Analyst
Oncor Electric Delivery
02.2024 - Current
Customer Service Representative
Bay Area Circuits, Inc.
01.2017 - 01.2023
Lead Production Planner
Gorilla Circuits
01.2014 - 01.2016
Product Engineer
Sanmina Corp
01.2013 - 01.2014
Production Planner
Sierra Circuits
01.2011 - 01.2013
Bachelor Of Administration - Organizational Management
Ashford University
Associate Of Business Administration - Businesss
Mission College
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