Nancy Taylor
Orange City,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
25
25
years of professional experience
Work History
Shift Manager
St. Johns River Grille
DeLand, FL
03.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Lead Bartender/Lead Server/Key Holder
Shady Oak Restaurant & Tavern
DeLand, Florida
01.2015 - 10.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and mentored new employees to maximize team performance.
- Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Assistant Manager/ Hospitality Manager
Sonny's Franchise Company
Orange City, FL
08.2001 - 11.2018
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
High School Diploma -
Deland High School
Deland, FL06.1999
Skills
- Team Building
- Accurate money handling
- Training and mentoring
- Organization and Time Management
- Multitasking Abilities
- Strategic planning
- Sales and marketing
- Schedule Management
- Inventory controls
- Business planning
Timeline
Shift Manager
St. Johns River Grille
03.2021 - Current
Lead Bartender/Lead Server/Key Holder
Shady Oak Restaurant & Tavern
01.2015 - 10.2021
Assistant Manager/ Hospitality Manager
Sonny's Franchise Company
08.2001 - 11.2018
High School Diploma -
Deland High School
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