Nancy Taylor

Orange City,FL

Summary

Accomplished hospitality management professional with 20+ years of experience in managing high-performing teams, driving sales growth, and ensuring exceptional customer service. Experience in developing and implementing effective strategies for inventory control, merchandising, and financial reporting. Possesses a strong skill set in hospitality management, bartending, serving and food safety. Skilled in training and mentoring, with a focus on creating a positive work environment.

Overview

years of professional experience

Work History

Shift Manager

St. Johns River Grille

DeLand, FL

03.2021 - Current

Trained and mentored new employees to maximize team performance.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.

Lead Bartender/Lead Server/Key Holder

Shady Oak Restaurant & Tavern

DeLand, Florida

01.2015 - 10.2021

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Trained and mentored new employees to maximize team performance.
Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Assistant Manager/ Hospitality Manager

Sonny's Franchise Company

Orange City, FL

08.2001 - 11.2018

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Education

High School Diploma -

Deland High School, Deland, FL

06.1999

Skills

Team Building
Accurate money handling
Training and mentoring
Organization and Time Management
Multitasking Abilities

Strategic planning
Sales and marketing
Schedule Management
Inventory controls
Business planning

Timeline

Shift Manager - St. Johns River Grille

03.2021 - Current

Lead Bartender/Lead Server/Key Holder - Shady Oak Restaurant & Tavern

01.2015 - 10.2021

Assistant Manager/ Hospitality Manager - Sonny's Franchise Company