Nancy Tellez
Lenoir City,TN
Summary
Dedicated professional with strong customer service skills and effective communication. Experienced in supporting diverse learning needs and fostering a positive classroom environment.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Teacher Aide
Mideast Community Action Agency
Harriman, TN
08.2024 - 02.2025
- Assisted teachers in classroom management and student engagement activities.
- Supported students with diverse learning needs through tailored instructional strategies.
- Organized educational materials and resources to enhance lesson effectiveness.
- Monitored student progress and provided feedback to educators on performance.
- Implemented behavior management techniques to promote positive classroom dynamics.
- Collaborated with teaching staff to develop individualized education plans for students.
- Participated in training sessions to improve instructional support skills and knowledge.
- Maintained a safe and inclusive learning environment for all students.
- Aided students with special needs, providing individualized support and helping them reach their full potential.
Waitress
Cinco Amigos Mexican Restaurant
Lenoir City, TN
08.2020 - 12.2023
- Provided exceptional customer service in high-pressure dining environment.
- Processed orders accurately using POS system to ensure efficient service delivery.
- Collaborated with kitchen staff to coordinate timely food preparation and presentation.
- Trained new employees on menu offerings and restaurant procedures for seamless operations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer inquiries and complaints professionally, ensuring satisfaction and retention.
- Implemented suggestions for improving workflow efficiency, resulting in enhanced service speed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Kindergarten And Preschool Education
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Loudon High School
Loudon, TN05-2017
Skills
- Effective communication
- Classroom preparation and maintenance
- CPR and first aid
- Collaborative teamwork
- Calm and patient demeanor
- Cleaning and sanitizing
- Classroom support
- Strong multitasking
- Customer service
- Complaint resolution
- Time management
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher Aide
Mideast Community Action Agency
08.2024 - 02.2025
Waitress
Cinco Amigos Mexican Restaurant
08.2020 - 12.2023
No Degree - Kindergarten And Preschool Education
Pellissippi State Community College
High School Diploma -
Loudon High School