Nancy Tello
Crest Hill,IL
Summary
Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality.
Adept at managing high patient volumes in busy hospital environments. Offering superior communication and planning abilities combined with a solid understanding of admissions policies, scheduling requirements.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Registration Representative
Silver Cross Hospital
New Lenox, IL
03.2022 - Current
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Kept processes moving along smoothly so that wait times were minimized to [Number] minutes.
- Entered all patient information into the registration system accurately and efficiently.
Supervisor
Sodexo USA
Romeoville, IL
08.2005 - 03.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Created new strategies for improving customer service standards within the organization.
- Reviewed completed work to verify consistency, quality and conformance.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Complied with company policies, objectives and communication goals.
- Organized client meetings to provide project updates.
- Organized special events such as company picnics or holiday parties for employees.
- Identified needs of customers promptly and efficiently.
- Directed and supervised team of 15 employees in daily operations.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2003
Skills
- Patient Registratio
- Cross-Functional Teamwork
- File Coordination
- Patient Correspondence
- Daily Operations Management
- Information Desk Management
- Client Relations
- Schedule Coordination
- Appointment Scheduling
- Insurance Procedures Understanding
Timeline
Registration Representative
Silver Cross Hospital
03.2022 - Current
Supervisor
Sodexo USA
08.2005 - 03.2022
High School Diploma -
Joliet West High School
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