Nancy Thomson
Olympia,WA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
32
32
years of professional experience
1
1
Certification
Work History
Room Attendant-Housekeeper
Great Wolf Lodge
Grand Mound, WA
09.2023 - 11.2023
- Housekeepers are responsible for general cleaning and maintenance duties, include: item washing, trash collecting
- Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios, fast paced work environment
- Utilizes chemicals according to directions and familiarizes self with all material safety data
- Maintains a stocked, organized, and clean cart with sufficient supplies
- Reports maintenance issues through appropriate channels for resolution
- Guests personal items to be secures in the lost and found Department
- Communicates with guest on a professional and friendly manner
- Keeps supplies ready by restocking housekeeping cart at end of shift
- Assists House Attendant, including delivering guest requests and pick up of used guest items
- Conserves energy by closing shades, draperies; turning down air conditioning & heat of unoccupied rooms
- Able to lift up to 30 lbs., push/pull up to 100 lbs
- Bend, stretch, and twist, stand for long periods of time, work according to directions
- Reports hazardous conditions in work area or equipment to supervisor
- Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
- Able to successful completion of criminal background check and drug screen
- Prior experience in housekeeping including; sanitation, laundry operations, and/or guest services
- Excellent customer service and oral communication skills
- Able to lift 25lbs, pushing and pulling of furniture.
Parts/Service Phone Receptionist & Administrator Assistant
Camping World
Fife, WA
10.2022 - 01.2023
- Wearhouse Parts and Service Department answered incoming phones calls and directed calls to requested departments
- Provided operational support to: Warehousing and distribution center
- Scheduled calendar follow-ups for retail product requests using outlook calendar
- Looked up retail products for customers and placed items on hold
- Prepared, Monitored and recorded a detailed phone log of customers’ phone requests
- Created, Prepared and organized a list of goods and services for the yearly wholesale inventory.
Administrator Assistant
PSESD - Human Resources Inc.
Auburn, WA
02.2022 - 04.2022
- Prepared and reviewed superintendent board of directors reports for monthly agenda meetings
- Reviewed Monthly, Quarterly and Yearly reports for Board of Directors manual
- Wrote and edited yearly superintendent’s correspondence for annual conference meetings
- Organized and created annual superintendent’s book manuals for annual budget meetings
- Perform office clerical and administrative tasks, Organized files, folders, and filing cabinets
- Provided Administrative Support and Performed other duties as assigned.
Mortgage Loan Processor
America’s Credit Union
Dup, DuPont WA
10.2020 - 12.2020
- Assisted with title reports, subordinate agreements, and loan documents
- Processed requests for verification of employment, mortgage, and deposits
- Prepared loan payoff requests using the Symitar banking system
- Reviewed HELOC for 1st and 2nd mortgages
- Handled internal quality control servicing requests of existing loans
- Utilized Outlook to respond to new loan submissions.
Loan Processor
Alaska USA Federal Credit Union
Puyallup, WA
12.2018 - 05.2019
- Conducted detailed oriented reviews of underwriting conditions with members
- Calculated Paystubs salary bi-weekly payroll hours, W-2’s and Tax Returns wages for Underwriting loan qualification
- Collaborated with the loan team to ensure timely and accurate services
- Ordered documents timely and accurately within processing time frames
- Responded to quality control and loan delivery requests.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
Banking Front Desk Receptionist & Mortgage Assistant
Alaska USA Federal Credit Union
Seattle, WA
09.2017 - 12.2018
- Uploaded loan documents into the MorStart loan program and Mercury appraisal system
- Reviewed and confirmed all required data into appropriate ELC systems
- Ordered title reports and requested appraisals
- Prepared marketing flyers and weekly newsletter.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Office Clerical and Nurse Substitute
Bethel School District
Spanaway, WA
04.2017 - 05.2018
- Answered multi-phone line telephone system
- Greeted parents and staff entering the building, checked IDs, monitored the log-in sheet, and issued attendance slips
- Assisted the secretary with attendance, bus arrangements, and health clerk as needed
- Maintained individual health care plans (IPCH) and diabetes care log
- Provided first aid to students and contacted parents to pick up ill students.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
Substitute Clerical Support
South Kitsap School District
Port Orchard, WA
08.2014 - 07.2016
- Assisted the secretary with filing, photocopying documents, and word processing
- Filled student correspondence in the file management records
- Answered and directed calls to appropriate departments
- Provided customer service for students, parents, and staff.
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Assisted with student assessments and grading assignments according to school policy.
Substitute Food Server
Puyallup School District
Puyallup, WA
02.2015 - 09.2015
- Prepared nutritional food in the kitchen and checked food for safe temperature
- Set up cafeteria area for lunch services
- Assisted with kitchen cleanup after lunch services.
Loan Processor
Home Street Bank, Inc.
Tacoma, WA
11.1991 - 01.2001
- Worked directly with underwriters, loan officers, and staff in the loan review process
- Analyzed ratios and organized data from applicants applying for home loans
- Provided professional customer service working with the sales representative in processing the home loans
- Ordered appraisal reports, title, and credit reports, and set up escrow for home loans.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
Education
Bachelor of Science in Business Administration - Administrative Office Management
Central Washington University
Accounting Certificate
Pierce College
Puyallup, WAExploring a Career Medical Billing & Coding
Tacoma Community College
Tacoma, WASkills
- Administrative Support, Strong customer service, Patient Advocate flexible and adaptive; empathetic; passionate; ethical
- Dependability, Motivational Attributes
- Follow directions, Work independently
- Multi-tasking, Effective Communication
- Fourteen plus years of Mortgage Loan Processing office support experience
- Administrative Office Support
- Mortgage Operating System Experience
- Microsoft Office 365, Word, Excell, Outlook, Power Point, PDF, Access, Multi-phone
- Data entry and tracking
- Merchandising and invoices
- Purchase One Software, Typing 50Plus WPM
- Inventory And Supply
Certification
- Accounting, 09/21/17
- Mandated Banking, 11/1991 - 12/2020
- Accounting and Federal Credit Union Certificates, 11/1991 - 12/2020
- Computer Tune Up and Virus, Spyware and Cookies, 04/2015
- Microsoft Word Certificate, 01/2012
- Certificate in Medical Coding, 02/2012
Accomplishments
Founder/Support Group Coordinator Multicare/Mary Bridge Children’s Hospital, Tacoma, WA
http://www.marybridgemulticare.org11/1/2007-4/1/2012
Founder/Organizer leadership of a support group for a local hospital under the direction of the Asthma Outreach Pulmonary Clinic
As a lead organizer volunteer and support group leader, I coordinated guest speakers, topics and group discussions for parents and caregivers, to attend meetings offered by Mary Bridge Children’s/Multicare Asthma and Pulmonary clinics
I attended out-of-state seminars offered for education and outreach programs that provided solutions to related health topics
Timeline
Room Attendant-Housekeeper
Great Wolf Lodge
09.2023 - 11.2023
Parts/Service Phone Receptionist & Administrator Assistant
Camping World
10.2022 - 01.2023
Administrator Assistant
PSESD - Human Resources Inc.
02.2022 - 04.2022
Mortgage Loan Processor
America’s Credit Union
10.2020 - 12.2020
Loan Processor
Alaska USA Federal Credit Union
12.2018 - 05.2019
Banking Front Desk Receptionist & Mortgage Assistant
Alaska USA Federal Credit Union
09.2017 - 12.2018
Office Clerical and Nurse Substitute
Bethel School District
04.2017 - 05.2018
Substitute Food Server
Puyallup School District
02.2015 - 09.2015
Substitute Clerical Support
South Kitsap School District
08.2014 - 07.2016
Loan Processor
Home Street Bank, Inc.
11.1991 - 01.2001
Bachelor of Science in Business Administration - Administrative Office Management
Central Washington University
Accounting Certificate
Pierce College
Exploring a Career Medical Billing & Coding
Tacoma Community College
- Accounting, 09/21/17
- Mandated Banking, 11/1991 - 12/2020
- Accounting and Federal Credit Union Certificates, 11/1991 - 12/2020
- Computer Tune Up and Virus, Spyware and Cookies, 04/2015
- Microsoft Word Certificate, 01/2012
- Certificate in Medical Coding, 02/2012
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