Nancy Toro
Orlando
Summary
Customer service professional with extensive experience in conflict resolution and leadership. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Committed to contributing to company success through effective teamwork and a positive attitude. Results-driven with a passion for building relationships and fostering partnerships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Personnel Solutions Plus
Orlando
04.2023 - 04.2024
- Managed high stress situation effectively
- Assisted customers with language barriers: Spanish-language, in a timely and efficient matter
- Provided applicants with information on the status of Orlando Housing Authority applications
- Prepared monthly reports updating applicants’ profile
Warehouse Inventory Clerk
Personnel Solutions Plus
Orlando
01.2023 - 04.2023
- This significantly improved warehouse efficiency and safety by organizing and arranging stored items
- Facilitated smooth communication between warehouse staff and other departments
- Performed annual inventory
- Reduced stock discrepancies and made the necessary adjustments
Customer Assessment Representative
Gonzo Connect
Orlando
05.2019 - 05.2020
- Developed and updated databases to manage customer information
- Obtained the relevant information for improved customer assistance
- Secured appointments and maintained accurate and updated customer record
- Monitored testing sites while ensuring adherence to regulations
Business Owner
Arco Iris Bazaar
01.2015 - 04.2019
- Managed day-to-day business operations
- Performed quality alterations
- Verified quality performance of employers
- Coordinated schedules and customer appointments
Telemarketer Representative/Appointment Setter
IDT Telemarketing
Carolina
03.2015 - 03.2018
- Managed a high volume of calls daily while maintaining professionalism and efficiency
- Increased customer satisfaction by addressing inquiries and resolving issues
Education
High School Diploma -
Dr. Jose M. Lazaro
Carolina, Puerto RicoSome College (No Degree) - 30 credits Liberals Art (Freshmen)
Interamerican University
Hato Rey, Puerto RicoTravel Agent
PR Technical College
Santurce, Puerto RicoBasic French
University Of Puerto Rico
Hato Rey, Puerto RicoSkills
- Customer Service
- Telemarking
- Data Entry
- Microsoft: Word, Excel
- Data management
- Report preparation
- Inventory management
- Call center operations
- Customer Inventory Clerk
- English to Spanish Interpreter
Timeline
Customer Service Representative
Personnel Solutions Plus
04.2023 - 04.2024
Warehouse Inventory Clerk
Personnel Solutions Plus
01.2023 - 04.2023
Customer Assessment Representative
Gonzo Connect
05.2019 - 05.2020
Telemarketer Representative/Appointment Setter
IDT Telemarketing
03.2015 - 03.2018
Business Owner
Arco Iris Bazaar
01.2015 - 04.2019
High School Diploma -
Dr. Jose M. Lazaro
Some College (No Degree) - 30 credits Liberals Art (Freshmen)
Interamerican University
Travel Agent
PR Technical College
Basic French
University Of Puerto Rico
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