Nancy Torres
Chandler,AZ
Summary
Seasoned Business Process Analyst with a proven track record on key banking business processes of Data Privacy and protection, Data Governance, Data Mapping, Data Quality, Customer Onboarding, and Customer Service and and supporting bank privacy. Equipped with a robust understanding of privacy laws safeguards, consumer rights requests, identifying and escalating privacy breach incidents. Excels in analyzing, and validating complex banking systems, project support, reviewing processes and procedures ensuring compliance with regulatory requirements, driving data quality, identifying and executing process improvements.
Overview
19
19
years of professional experience
Work History
Business Analyst, Vice President CDO /MDM Team
MUFG Bank
11.2020 - 09.2023
- Managed business Data Governance of MUB/MUFG Bank party platforms CIF, CDL, PCR.
- Owned/participated in remediating audit, data quality, MSI, or process related issues.
- Successfully led and completed key activity requirements that led to closure of the RCIF Risk Inventory MSI.
- Ensure target metrics and all RFI requests were executed promptly.
- Performed analysis, mapping, validation, UAT, issue resolution, and data quality remediation.
- Created test scripts / process maps for projects related to CIF, CDL, PCR systems.
- Functioned as Party Data SME for Project Symphony US Bank acquisition.
- Performed LD1 (MUB to MUBK) and SD1(MUB to USB) customer data migration tasks (analysis, mapping, validation, UAT, issue resolution, and data quality remediation).
- Acted as business data owner in processing access requests for RCIF, CDL, PCR and COT applications.
- Perform any necessary user access reviews or recertification's.
- Acted as Business Owner of Consolidated Office Table (COT) System.
- Participated in review of business requirement documentation.
- Created / updated desktop procedures and job aids for internal processes.
Financial Analyst Unclaimed Property / Tax Ops
MUFG, Union Bank
04.2020 - 11.2020
- Unclaimed Property analyst aided with Escheatment reporting process, data integrity of bank records, risk, and compliance adherence.
- Tax Operations analyst aiding with identifying process improvement opportunities, miscellaneous projects, and MSI remediation.
- Ensured desktop procedures were updated as required for internal processes.
Bank Operations Manager, Vice President
MUFG Union Bank
06.2017 - 11.2020
- Managed Specialized Processing and Monetary Processing teams supporting Transaction
- Banking, Private Bank, Japanese Corporate Banking, and internal business partners.
- Contributed to finding and executing Management Self-Identified Issues (MSI) project support
- Reviewed and approved large dollar and high-risk transactions to include outgoing wires, transfers, State of California Warrants, Cash Vault Over limits, cashier's check issuance, Canadian transactions, US Savings Bonds, fee reversals, adjustments, foreign drafts, stop payments, mass account closures, and other miscellaneous customer requests.
- Managed Customer Maintenance and Deceased Process Teams.
Risk Reporting Specialist, Analyst / Officer
Union Bank
01.2007 - 06.2017
- Acted as department officer responsible for reviewing and approving transactions, training, error resolution, reporting, research, leadership, and ensuring adherence to service levels.
- Provided project support, audit remediation, testing, analysis, and reporting as assigned with internal and external business partners.
- Acted as Medallion Stamp, and Notary liaison for all medallion stamp and notary related tasks.
- Prepared and administered the annual Medallion Stamp and Notary Certifications.
- Administered and supported the Unclaimed Property Safe Deposit Box Certification and annual drillings.
- Created / updated desktop procedures and job aids for internal processes.
- Administrator for the Bank's FTC Do Not Call Registry and CAN SPAM Databases.
- Provided support of REG D, Unclaimed Property, affiliate/insider accounts, Reg W, SCRA, Safe Deposit, account reactivation's, ADA quality control, and miscellaneous maintenance requests.
- Acted as the Bank's primary liaison for outbound email monitoring (eMonitor) to support the Bank's Privacy policy (GLBA).
- Provided technical support and guidance to employees on safeguarding client information and escalated potential privacy risks or data breaches.
- Partnered with Information Security on outbound email security standards and provided responses to audit inquiries.
Bank Operations Support Supervisor, AVP
Union Bank
01.2005 - 01.2007
- Led 22 New Account Processors and Specialized Operations Support (SOS) Help Desk Representatives providing guidance on best practices and ensuring timely completion of tasks and adherence to company policies.
- Successfully contributed to the bank wide initiative of New Account Documentation centralization for all retail branches in 2005, including centralization of customer maintenance.
- Supplied business requirements to support the development a New Account Legal Documentation Review database to monitor documentation and CIP/EDD/KYC deficiencies.
- Effectively interacted with other areas of the bank to resolve client onboarding document deficiency issues.
Education
Mt San Antonio College
Walnut, CASkills
- Compliance with all bank policies and procedures as well as all regulatory requirements (REG D, REG CC, Reg O, GLBA, CAN SPAM, CIP, KYC, EDD)
- Proficient knowledge of MUFG Bank Party Master Systems: Customer Information System (RCIF), Party Cross Reference (PCR), Central Directory Layer, (CDL), Rumba Mainframe, Collibra, TLR, Safe Deposit Accounting (SA99), Unclaimed Property, Tracker, Content on Demand, People Soft, Net Query, mPower, JIRA, Amdocs, Tableau, Service Cloud, FileNet, Basic SQL
- Exceptional organizational and time-management skills
- Adaptable to changing business needs and grasping new concepts quickly
- Excellent written and verbal communication skills
Proficiency of Microsoft Office applications Excel, Access, Word and PowerPoint - Strong analytical, interpersonal, customer service, and leadership skills
Core Competencies
- Quality Assurance
- Requirements Gathering
- Business Process Improvement
- Gap Analysis
- Data Modeling
- Data Transformation
- Data Manipulation
- Data Quality
- Agile Methodologies
- User Acceptance Testing
Timeline
Business Analyst, Vice President CDO /MDM Team
MUFG Bank
11.2020 - 09.2023
Financial Analyst Unclaimed Property / Tax Ops
MUFG, Union Bank
04.2020 - 11.2020
Bank Operations Manager, Vice President
MUFG Union Bank
06.2017 - 11.2020
Risk Reporting Specialist, Analyst / Officer
Union Bank
01.2007 - 06.2017
Bank Operations Support Supervisor, AVP
Union Bank
01.2005 - 01.2007
Mt San Antonio College