Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Torres

customizer service

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Billing Specialist

Sarnova
04.2023 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • .

Medical Assistant

Diabetes Metabolic Center
12.2020 - 01.2022
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant

Colon liver gastro consultants
01.2016 - 06.2019
  • Obtaining and recording patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality
  • Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance
  • Preparing treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care
  • Delivering compassionate support, attention, and assistance to patients and families
  • Ensuring compliance with all health care regulations, including HIPAA and OSHA
  • Preparing and administering medications for patients as directed by physicians.

Call Center Rep

Manhattan Life Insurance
03.2013 - 05.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Diploma -

Parkview High School
01.2005

Skills

  • Microsoft Office
  • Data entry proficiency
  • HIPAA Compliance
  • Customer Engagement
  • Collections
  • Customer Account Management
  • Athena system
  • Vital Signs
  • Patient Care
  • Medical Scheduling
  • Medical Office Experience
  • EMR Systems
  • Experience Administering Injections
  • Insurance Verification

Languages

Spanish
Full Professional

Timeline

Billing Specialist

Sarnova
04.2023 - Current

Medical Assistant

Diabetes Metabolic Center
12.2020 - 01.2022

Medical Assistant

Colon liver gastro consultants
01.2016 - 06.2019

Call Center Rep

Manhattan Life Insurance
03.2013 - 05.2015

Diploma -

Parkview High School

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Nancy Torrescustomizer service