Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Torres

Medford

Summary

Accomplished Assistant Manager skilled in developing operational strategies that enhance productivity and customer satisfaction. Dedicated to mentoring employees, managing conflict resolution, fostering a positive work environment, and achieving business goals to contribute to organizational success.

Overview

15
15
years of professional experience

Work History

Assistant Manager/ Merchandising Manager

Big Lots
Medford
04.2015 - 01.2025
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Cashier

Dollar Tree
Medford
01.2012 - 03.2015
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Fast Food Cashier

Arby's
Medford
07.2010 - 02.2012
  • Greeted customers and provided friendly customer service.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Maintained cleanliness of work area throughout shift.
  • Inspected orders to make sure they were accurate before handing them to customers.

Education

High School Diploma -

South Medford High School
Medford, OR
06-2010

Skills

  • Retail management
  • Visual merchandising
  • Team leadership
  • Employee training
  • Conflict resolution
  • Time management
  • Problem solving
  • Customer service and satisfaction
  • Money handling
  • Goal setting
  • Workload management

Accomplishments

I was promoted to Assistant Manager/ Merchandising manager at Big Lots. Worked well together as a management team to make quarterly bonuses.

Timeline

Assistant Manager/ Merchandising Manager

Big Lots
04.2015 - 01.2025

Cashier

Dollar Tree
01.2012 - 03.2015

Fast Food Cashier

Arby's
07.2010 - 02.2012

High School Diploma -

South Medford High School

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