Nancy Treadgold
Stanley,NC
Summary
Proficient in providing timely application support and resolving complex integration issues, with expertise in escalating critical problems effectively. Skilled in designing technical solutions with business partners, analyzing data using statistical tools, and interpreting results to ensure actionable insights. Experienced in creating detailed documentation and training materials, including videos, and maintaining system accuracy. Proficient in SQL, markup languages, and system testing methodologies, with a strong ability to multitask and prioritize tasks efficiently.
Overview
22
22
years of professional experience
Work History
Analyst, Application Support
RXO (Formally XPO Logistics)
5 2015 - Current
- Provide consistent & timely application support for internal customers and escalate issues as necessary
- Support high level customers to resolve issues with integrations and application issues
- Work with business partners to design and develop technical solutions to key business problems
- Identify issues, review errors, approve resolutions, and advise on potential downstream impacts recommending changes or solutions as applicable
- Complete well defined, project related tasks that are assigned by project managers and business analysts
- Conduct internal training and create documentation for application and system changes and upgrades, including training videos
- Participate in the maintenance of application support documentation including customer information, procedures, and processes to ensure accuracy of information
- Analyze data with standard statistical methods/tools, interpret results and convey findings in an understandable manner
- Partner with process owners to determine and refine reporting and business requirements
- Interpret application logs to identify root causes of issues
- Prioritize activities and multitask in order to achieve daily and weekly goals
- Knowledge of SQL, and markup languages, and system testing methodologies
- Collaborate with QA team members for system testing, upgrades and enhancements.
Customer Service/Administrative/Technical Support
XPO LOGISTICS (FORMALLY 3PD)
01.2002 - 04.2015
- Organize Corporate executive and training meetings in multiple cities securing meeting locations, hotel accommodations for attendees, organizing meals and team building events
- Manage all aspects of the company's telecommunication needs, including but not limited to cell phones, land lines and internet connections
- Responsible for negotiating contracts and rates for telecommunication company wide
- Maintain Contracts and driver qualification files for 500+ contract drivers
- Verifying motor vehicle records and background checks on potential contract drivers as well as maintaining extensive DOT driver files
- Responsible for the recruitment of contract driver and employees
- Work closely with company Attorneys on legal issues
- Maintain personnel files for 200+ contractors and employees including, contracts, DOT files, and payroll information
- Manage and oversee compliance for Occupational Accident and Workman's Comp insurance claims
- Oversee the processing of damage/accident claims
- Manage cell phones for 500 business contractors and employees
- Manage Internet systems for 8 locations nationwide
- Oversee the ordering and budget of office supplies.
Education
Bachelor Fine Art - Photography/Design
Savannah College of Art And Design (Formally The Atlanta College of Art)
AtlantaWeb Page, Digital/Multimedia Design -
Lanier Technical College
Gainesville, GASkills
Problem-solving abilities
Problem Analysis
Organization Skills
Analytical Skills
Multitasking Abilities
Issue Research
Excel proficiency
Organizational Skills
Multiple Priorities Management
Documentation And Reporting
Deadline Adherence
Teamwork and Collaboration
Excellent Communication
Team Collaboration and Leadership
Problem-solving abilities
Websites
Timeline
Customer Service/Administrative/Technical Support
XPO LOGISTICS (FORMALLY 3PD)
01.2002 - 04.2015
Analyst, Application Support
RXO (Formally XPO Logistics)
5 2015 - Current
Bachelor Fine Art - Photography/Design
Savannah College of Art And Design (Formally The Atlanta College of Art)
Web Page, Digital/Multimedia Design -
Lanier Technical College