Customer service-oriented professional with years of experience in problem solving, resolving issues, and providing excellent customer service and support through phone, and email.
Marketing Support providing services for various Dealerships within the United States. Contact with Customers who leased or financed vehicles with the Dealerships. Documented services and interests via Dynamic BDC system programs.
Working from home in a remote setting using up to date software and equipment made it easy for me to navigate through multiple screens while gathering information and concerns from the Customer regarding their experience at the Dealership.
Provided technical support in a Call Center environment assisting with Internet access, account security, and network maintenance.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Network/Communication Software: Internet Explorer, Mozilla Firefox, Safari, Windows Remote Desktop, CRM and Five9 Systems, Zoom, Google, and Microsoft Teams
System Proficiency Hardware: Dell and HP Computers, Chrome Notebook, Dell and Lenovo laptops, and various headsets