Nancy Turk

• Operating multi-line phone systems to receive emergency calls and dispatch appropriate response teams.
• Assisted in gathering accurate information from callers to assess urgency and nature of incidents.
• Utilized computer-aided dispatch software to log incidents and track responder locations.
• Demonstrated strong problem-solving skills when addressing caller needs during emergencies.
• Collaborated with law enforcement, fire, and medical personnel to coordinate effective responses.
• Participated in training sessions to enhance knowledge of emergency protocols and procedures.
• Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
• Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
• Calmed callers in distress, gathering vital information for emergency response teams.

• Coordinated towing operations efficiently, ensuring timely responses to service requests by multiple police agencies, accounts and customers.
• Managed communication between drivers, police agencies and clients, streamlining information flow for optimal service delivery.
• Monitored vehicle locations using GPS tracking systems to enhance dispatch accuracy and response times.
• Developed and maintained effective relationships with clients, fostering trust and repeat business opportunities.
• Assisted in training new dispatchers on operational protocols and software systems to improve team efficiency.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Answer calls from a variety of customers which include, those involved in accidents, police tows, snow emergency tows, etc. Working with or along side several different police departments regarding various situations. Releasing personal property including including belongings and vehicles to owners as well as insurance companies. Making sure policies and paperwork were followed. Answering calls and input information into Towbook then relay information to proper people. Coordinate information for paper to verify correct outcome.

Dispatched calls from many different sources such as, police contracts, private tows, contracts and accounts. Coordinated services from many situations such as police impounds, accidents, vehicles on hold and releases to customers and insurance companies. Helping customers understand policies and procedures in order to retrieve the vehicle or property. Relaying information for the calls to the tow truck driver and fill out forms. It was my job to work with officers and detectives regarding vehicles on hold.

• Developed individualized training programs to enhance swimmers' performance and technique.
• Evaluated athletes' progress through regular assessments and feedback sessions.
• Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
• Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
• Coached youth aged 3 to 8 for competitive swim team and oversaw participation in multiple events annually.
• Coordinated team practices, focusing on strategy, teamwork, and physical conditioning.
• I was responsible for running the after school program at The International School of Minnesota. I was responsible for teaching and coaching grades kindergarten through 5th grade.
• My duties consisted of running practices 5 days a week which included writing out a curriculum for the allotted hours. This also included swim meets on the weekends.
• There were 4 different levels.