Nancy Urciuoli
Lake Hiawatha,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Application Support Associate
Auro Hotels
04.2022 - 01.2023
- Assisted in development of system security protocols.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
IT Support Analyst
The Salvation Army
04.2019 - 01.2022
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered onsite technical support for 250+ employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Coordinated vendor relations for software licensing agreements and hardware purchases, securing cost-effective solutions for the organization.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
IT Support Specialist
Thomas & Betts Corporation
03.2013 - 04.2016
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 200+ employees.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Psychology
William Paterson University of New Jersey
Wayne, NJCertificate - Java Programming -
Kenzie Academy - Amazon Technical Academy
Online06.2024
Certificate - Computer Engineering Technology
Anthem Institute
Parsippany, NJ08.2012
Skills
- Application support
- Remote Support
- Network Connectivity
- Software Installation
- Security Protocols
- Java programming
- Microsoft SQL Server
- SQL Server Reporting Services
- API Design and Development
- Requirements Gathering
Timeline
Application Support Associate
Auro Hotels
04.2022 - 01.2023
IT Support Analyst
The Salvation Army
04.2019 - 01.2022
IT Support Specialist
Thomas & Betts Corporation
03.2013 - 04.2016
Bachelor of Science - Psychology
William Paterson University of New Jersey
Certificate - Java Programming -
Kenzie Academy - Amazon Technical Academy
Certificate - Computer Engineering Technology
Anthem Institute
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