Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Valencia

Modesto,CA

Summary

-Dynamic and results-oriented professional with a proven track record at Chipotle Mexican Grill, enhancing kitchen efficiency and guest satisfaction through innovative process improvements and a commitment to sustainability. Skilled in kitchen organization and customer service, I excel in high-pressure environments, demonstrating a dedicated work ethic and fluent Spanish communication abilities.


-Demonstrated ability to efficiently sort, load, and unload packages, ensuring timely deliveries and minimal errors. Proficient in maintaining high level of physical stamina and attention to detail in fast-paced environments.


-Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

3
3
years of professional experience

Work History

Kitchen Leader

Chipotle Mexican Grill
09.2023 - Current
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
  • Demonstrated commitment to sustainability by incorporating locally-sourced ingredients and eco-friendly practices within the kitchen operations.
  • Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
  • Contributed to recipe development by providing input on ingredient selection, cooking methods, and presentation techniques based on experience and expertise.
  • Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
  • Reduced food waste through diligent inventory management and proper food storage practices.
  • Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
  • Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.

Host/Runner

Oz Korean Bbq
09.2023 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Package Handler

Fed Ex Ground
06.2023 - 10.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.

Crew Leader

McDonald's
09.2021 - 05.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Education

High School Diploma -

Peter Johansen Highschool
Modesto, CA
05-2022

Skills

  • Kitchen organization
  • Customer service
  • Time management
  • Punctual and reliable
  • Team collaboration
  • Dedicated work ethic
  • Workplace health and safety
  • Verbal and written communication
  • multitask
  • Spanish speaker fluent
  • Responsible and Respectful
  • Fast paced

Languages

Spanish
Native or Bilingual

Timeline

Kitchen Leader

Chipotle Mexican Grill
09.2023 - Current

Host/Runner

Oz Korean Bbq
09.2023 - 11.2023

Package Handler

Fed Ex Ground
06.2023 - 10.2023

Crew Leader

McDonald's
09.2021 - 05.2023

High School Diploma -

Peter Johansen Highschool

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Nancy Valencia