Summary
Overview
Work History
Education
Languages
Timeline
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Nancy Valle

Queens

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase
11.2024 - Current
  • Assisted customers with account inquiries and transactions, ensuring accurate and timely service.
  • Supported daily branch operations by processing deposits, withdrawals, and loan payments efficiently.
  • Maintained knowledge of banking products to provide effective guidance to clients on available services.
  • Collaborated with team members to streamline workflow processes, enhancing overall customer satisfaction.

Customer Experience Coordinator

TD Bank
09.2020 - 04.2024
  • Collaborated with cross-functional teams to enhance customer service protocols and streamline communication processes.
  • Assisted in developing training materials to improve staff knowledge of customer experience best practices.
  • Monitored customer feedback channels to identify trends and recommend actionable improvements for service delivery.
  • Executed daily operational tasks to ensure timely resolution of customer inquiries and issues.

Bilingual Customer Service Representative

LanguageLine
07.2019 - 02.2023
  • Provided bilingual support to customers in English and Spanish, enhancing communication and satisfaction.
  • Resolved customer inquiries efficiently through various channels, including phone and chat.
  • Maintained accurate records of customer interactions using CRM software to ensure data integrity.
  • Ensured compliance with company policies while addressing sensitive customer concerns professionally.

Education

Certificate of Technical Studies - Patient Care Technician

Medical Careers
Queens
04.2020

Languages

Spanish
English

Timeline

Associate Banker

JPMorgan Chase
11.2024 - Current

Customer Experience Coordinator

TD Bank
09.2020 - 04.2024

Bilingual Customer Service Representative

LanguageLine
07.2019 - 02.2023

Certificate of Technical Studies - Patient Care Technician

Medical Careers

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Nancy Valle