Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Vasquez

Fort Dodge,IA

Summary

Driven by a results-focused approach, I leveraged my fluency in [LANGUAGE] and interpretation proficiency at Webster County Health Department to enhance communication and document accuracy.Focused Translator with highly developed understanding of [Language] and culture. Skilled in quickly and accurately translating written documents and audio recordings. Help families in our community understand resources available in our department and Clients of our programs with scheduling appointments with our clinic also with there doctors, dentists or eye doctores that problems with scheduling because language barriers. Over [Number] years of related expertise.My leader as a Housekeeping suprevisor at Su[per 8 Hotel significantly improved guest satisfaction and teamefficiency, showcasing my strong teamwork and collaboration skills.

Overview

18
18
years of professional experience

Work History

Translater

Webster County Health Department
11.2015 - Current
  • Translated documents from [Language] to [Language].
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
  • Ensured high-quality translations by rigorously proofreading and editing documents.
  • Enhanced customer support by translating help guides and online support resources.
  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Collaborated with team to translate series of documents from English to other languages.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Interpreted spoken and written languages other than English and vice versa.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

Housekeeping Supervisor

Super 8 Hotel
01.2007 - 10.2015
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.

Education

Nurses Aid -

Iowa Central Community College
Fort Dodge, IA
07.2010

GED -

Iowa Central Community College
Fort Dodge, IA
06.2000

Skills

  • FLUENT IN [LANGUAGE]
  • Document Translation
  • Strong vocabulary skills
  • Fluent Bilingualism
  • Verbal and written communication
  • Interpretation Proficiency
  • Excellent Communication
  • Teamwork and Collaboration
  • Literary Translation

Languages

Spanish
Full Professional

Timeline

Translater

Webster County Health Department
11.2015 - Current

Housekeeping Supervisor

Super 8 Hotel
01.2007 - 10.2015

Nurses Aid -

Iowa Central Community College

GED -

Iowa Central Community College

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Nancy Vasquez