Nancy Velasquez
Elizabeth,NJ
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and Skilled at providing employees clear guidelines, targeted goals and following through to achieve performance and productivity to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives.
Overview
16
16
years of professional experience
Work History
Emerging Store Manager
Walgreens
Berkeley Heights, New Jersey
11.2012 - 05.2024
- Providing excellent customer service and resolving customer related Issues.
- Maintaining OSA program to ensure accountability for store staff and satisfied customers.
- Creating weekly schedule 3 weeks in advance within the budget.
- Reviewing KPl and operating statement for areas of improvement.
- Responsible for hiring new team members.
- Responsible for developing the team members and leadership, helping them understand the "why" behind company initiatives. This includes supervising team members, delegating tasks, evaluating team members performance, managing staff problems. Ultimately, making sure our store operates effectively, and that we keep our customers happy.
- Creating action plans on areas of improvement and to ensure company compliance on legal and non-legal policies.
- Encouraging engagement with team members through interactive activities.
- Working closely with pharmacy as one box to ensure compliance from all team members.
- Responsible for the integrity of the store's appearance along with ordering, receiving, inventory, customer plan and cash handling.
Tinter/Sales Associate
Kelly Moore paint
Cupertino, California
10.2008 - 08.2012
- Provide exceptional customer service.
- Assist customers with selecting paint colors and sundry products.
- Accurately tint paints and eye-match colors.
- Handle payment transactions and obtain required approval for new credit line.
- Follow receiving procedures, unload and stock incoming inventory.
- Maintain paint and sundry inventory.
- Maintain store appearance, company merchandising and floor displays.
- Operate pallet jack, powered industrial tinting and shaking equipment.
Sales Associate
Macys Department Store
San Jose, California
01.2010 - 05.2012
- Provide outstanding customer service.
- Demonstrate knowledge of store products.
- Suggest additional merchandise to compliment customer selection.
- Offer to call other locations if merchandise is unavailable within the store.
- Be proficient in POS systems and assist customers in all aspects of total store fulfillment.
- Be aware of current promotional events and sales.
- Maintain department recovery standards.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06-2003
Some College (No Degree) - Business Administration and Management
De Anza College
Cupertino, CASkills
- Communication
- Leadership
- Critical thinking
- Interpersonal
- Problem solving
- Project management
- Retail Inventory Management
- Partnership Building
- Shift Scheduling
- Talent Recruitment
- Store Merchandising
- Customer Service Management
Timeline
Emerging Store Manager
Walgreens
11.2012 - 05.2024
Sales Associate
Macys Department Store
01.2010 - 05.2012
Tinter/Sales Associate
Kelly Moore paint
10.2008 - 08.2012
High School Diploma -
Santa Teresa High School
Some College (No Degree) - Business Administration and Management
De Anza College
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