Nancy Velez
Nashville,TN
Summary
Proactive Customer Service and Office Manager with extensive experience managing Walgreens account shipments, sales orders, and inventory accuracy. Skilled in resolving escalated calls, handling identity theft issues, and managing office operations. Bringing strong data entry, Microsoft Office proficiency, and the ability to enhance customer satisfaction and team performance. I also coach figure skating at the Centennial Sportsplex.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Store Opening Solutions LLC
07.2021 - 06.2024
- Handled all inbound and outbound shipments for the Walgreen's account.
- Created all sales orders submitted for account and dispersed to warehouse floor for picking for outbound shipments.
- Entered all purchase orders for account for inbound shipments.
- Managed schedule for projects of remodeling or building of new Walgreen stores across U.S. and Puerto Rico.
- Answered all emails from Walgreen's distribution team
- Maintained inventory accuracy of products in warehouse
- Cycle counting
- Ensured accuracy and audit of orders picked per sales orders
- Received in inbound shipments and entered into inventory
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
McDonald's Restaurant
01.2019 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Was available to work all shifts
Call Center Representative
Zander Insurance Group
03.2018 - 04.2019
- Worked in Identity Theft Department
- Answered all calls in queue regarding any fraud or identity theft with customers
- Answered questions regarding insurance policies
- Searched the dark web for customers for any signs of identity theft
Office Manager
Canopy Construction
07.2016 - 02.2017
- Handled all insurance claims checks and having them endorsed by banks
- Followed up with Project Managers on progress of storm damage repairs
- Handled all customer questions on state of repairs
- Managed office supply inventory
- Entered and submitted times sheets of employees and expense reports
Education
No Degree - Communications
University of Massachusetts, Amherst
Amherst, MASkills
- Microsoft Office - Outlook/ Excel / Powerpoint / Teams / Word
- Typing skills 65 wpm
- Customer service
- Fast learner
- Accounts Payable
- Accurate Data Entry
Timeline
Customer Service Representative
Store Opening Solutions LLC
07.2021 - 06.2024
Manager
McDonald's Restaurant
01.2019 - 04.2021
Call Center Representative
Zander Insurance Group
03.2018 - 04.2019
Office Manager
Canopy Construction
07.2016 - 02.2017
No Degree - Communications
University of Massachusetts, Amherst
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