NANCY VITELA
West Valley City,UT
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Loyal Source Healthcare
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
QUALITY ASSURANCE SPECIALIST
SNUGZ USA
05.2022 - 10.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, and implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Enhanced user experience, meticulously testing for usability and accessibility standards.
- Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
LAB SCHEDULING
SNUGZ USA
10.2021 - 05.2022
- Optimized computer lab scheduling processes by implementing an efficient booking system which maximized resource utilization while minimizing conflicts among users.
- Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
- Optimized scheduling processes to maximize appointment availability while minimizing staff downtime between clients.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Managed efficient scheduling of practice sessions to optimize the use of available facilities and resources while accommodating the needs/preferences of squad members.
PHLEBOTOMIST
GRIFOLS- BIOMAT PLASMA CENTER
05.2021 - 08.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
MACHINE OPERATOR
SNUGZ USA
09.2020 - 02.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Improved product quality with thorough inspection and adjustment of machine settings.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
SENIOR COLLECTIONS SPECIALIST
DISCOVER
05.2020 - 08.2020
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
- Analyzed financial data to develop customized payment plans suited to individual debtor circumstances while still aligning with company objectives.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
SHIFT LEADER
PANDA EXPRESS
09.2018 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Education
Associate of Science -
SALT LAKE COMMUNITY COLLEGE
05.2026
High School Diploma -
HUNTER HIGH SCHOOL
05.2020
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Phlebotomy
- CPR
- Trustworthy companion
- Diagnostic Testing Assistance
- Electrocardiographic rhythm recognition
Awards
- PHLEBOTOMY CERTIFIED
- MEDICAL TERMINOLOGY CERTIFIED
- EMERGENCY MEDICAL RESPONDER CERTIFIED
- EMERGENCY MEDICAL TECHNICIAN CERTIFIED
- CPR CERTIFIED
- AED CERTIFIED
- BLOOD BORNE PATHOGEN CERTIFIED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Loyal Source Healthcare
10.2023 - Current
QUALITY ASSURANCE SPECIALIST
SNUGZ USA
05.2022 - 10.2023
LAB SCHEDULING
SNUGZ USA
10.2021 - 05.2022
PHLEBOTOMIST
GRIFOLS- BIOMAT PLASMA CENTER
05.2021 - 08.2021
MACHINE OPERATOR
SNUGZ USA
09.2020 - 02.2021
SENIOR COLLECTIONS SPECIALIST
DISCOVER
05.2020 - 08.2020
SHIFT LEADER
PANDA EXPRESS
09.2018 - 05.2020
Associate of Science -
SALT LAKE COMMUNITY COLLEGE
High School Diploma -
HUNTER HIGH SCHOOL
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