Nancy Wagner
Evansville,IN
Summary
Seasoned Table Games Dealer and Supervisor with a proven track record at Harrah's Cherokee Casino Resort and Casino Aztar / Tropicana. Excelled in game management and guest service, enhancing player satisfaction and compliance. Demonstrated leadership in conflict mediation, contributing to a positive gaming environment. Skilled in chip inventory systems, ensuring efficient operations.
Overview
27
27
years of professional experience
Work History
Table Games Dealer
Harrah's Cherokee Casino Resort
Cherokee, NC
07.2015 - 02.2023
- Monitored patrons for signs of cheating or disruptive behavior.
- Demonstrated proper shuffling techniques for each game dealt.
- Collected losing bets and paid out winnings promptly and accurately.
- Fostered an entertaining environment by engaging guests in conversation.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Communicated effectively with other members of the table games staff team.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Performed functional game duties quickly by efficiently handling money and chips.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Table Games Dealer/Table Games Floor Supervisor
Casino Aztar / Tropicana
Evansville, IN
11.1995 - 07.2015
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Observed gamblers to identify marking, switching and counting cards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided friendly customer service to guests at the casino table games area.
Education
GED -
North Carolina State University
Raleigh, NC04-2024
Skills
- Game Management
- Chip Inventory Systems
- Conflict Mediation
- Guest Service
- Customer Service
Timeline
Table Games Dealer
Harrah's Cherokee Casino Resort
07.2015 - 02.2023
Table Games Dealer/Table Games Floor Supervisor
Casino Aztar / Tropicana
11.1995 - 07.2015
GED -
North Carolina State University
Similar Profiles
James WagnerJames Wagner
Table Games Floor Supervisor at Harrah's Cherokee Casino ResortTable Games Floor Supervisor at Harrah's Cherokee Casino Resort
Nipaporn MeekusolNipaporn Meekusol
D/R F&B Cashier and Waitress at Harrah's Cherokee Casino ResortD/R F&B Cashier and Waitress at Harrah's Cherokee Casino Resort
Winston MedleyWinston Medley
Housekeeping Room Attendant at Harrah's Cherokee Casino ResortHousekeeping Room Attendant at Harrah's Cherokee Casino Resort