Nancy Walker-Rodriguez
Sacramento,CA
Summary
Compassionate Care Coordinator committed to advancing pediatric health through trauma-informed care, family advocacy, and community collaboration. Proven ability to coordinate services across healthcare, educational, behavioral health, and social service systems while building strong partnerships that support children and families. Eager to apply expertise in community resource development, interdisciplinary collaboration, and patient advocacy to help co-lead the Pediatric Residency Community Health and Advocacy Rotation, supporting resident education, curriculum development, and community engagement initiatives that promote equitable, family-centered care.
Overview
17
17
years of professional experience
Work History
Care Coordinator
UC Davis Health
Sacramento, CA
11.2023 - Current
- Provided trauma-informed, client-centered support to children in foster care, kinship care, and at-risk families.
- Facilitated communication between patients, families, and healthcare providers to enhance patient outcomes.
- Collaborated with pediatric providers, child welfare, schools, and community agencies to deliver holistic care addressing physical, mental, and emotional health needs.
- Conducted assessments to identify client needs and barriers to care.
- Developed and implemented individualized care plans with multidisciplinary teams.
- Assisted families in navigating healthcare, mental health, and educational systems through education, advocacy, and direct support.
- Coordinated referrals to specialty and community services, ensuring smooth transitions and follow-up.
- Advocated for children and caregivers within school systems, supporting IEP processes and access to educational and behavioral resources.
- Facilitated communication among healthcare providers, social workers, educators, and service agencies to enhance care coordination.
- Maintained accurate documentation and tracked client data for compliance and program evaluation purposes.
- Educated clinical and support staff on systemic barriers faced by families, promoting collaboration and elevating family voices in care planning.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Emergency Response Social Worker
County Of Sacramento
North Highlands, CA
11.2021 - 08.2022
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by filling out forms and completing case reports.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines. Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
School Social Worker Intern
Washington Unified School District
West Sacramento, CA
09.2019 - 03.2020
- Provided personal counseling services and support to students and families.
- Developed rapport to create safe and trusting environment for care.
- Interviewed individuals and families to assess needs and provide informational resources.
- Interviewed variety of people in often-stressful situations involving students with diverse socio-economic backgrounds, temperaments, and mental capabilities.
- Assisted in interviewing students and placement into several in school groups.
- Determined when to involve law enforcement and Child Protective Services in cases, and take action to report situations.
- Made referrals to other community resources, support groups, and social service agencies as appropriate.
- Assisted in developing, preparing, and implementing intervention plans.
- Prepared appropriate case files and documentation including recording of relevant information.
- Worked in stressful, emotional, and confrontational situations; respond appropriately in crisis situations.
- Participated as member of multi-disciplinary service team; Participate in IEP and 504 meetings.
- Establish and maintain professional relationships with students, parents, staff and outside agencies.
- Worked and prioritize projects .
- Analyzed situations accurately and adopt effective course of action.
- Documented data and completed accurate updates to case records.
Patient Treatment Coordinator
Smiles Dental Studio
Sacramento, CA
01.2009 - 11.2021
- Explained treatment plans, payment options, educated patients by explaining preparation instructions for upcoming appointments/procedures and medications.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Organized referrals to other medical specialists.
- Obtained prior authorization and precertification for procedures.
- Connected patients with available community and charitable resources.
- Accurately inputted all patient and insurance information into company's computer system.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Reviewed and verified data, such as names changes, addresses, phone numbers, and insurance information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resolved conflicts and negotiated financial agreements.
- Balanced deposits and credit card payments each day.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Master of Arts - Social Work
Cleveland State University
Cleveland, OH05.2027
Bachelor of Arts - Social Work
California State University - Sacramento
Sacramento, CA05.2020
Skills
- Empathetic approach
- Strong listening and communication abilities
- Case Management
- Multidisciplinary Team Collaboration
- Community Resources
- Proficient in Spanish
- Experience with EMR systems
- Community relations development
- Needs assessment
- Cultural awareness
- Experience with autism spectrum disorders
- Patient referral coordination
- Trauma-informed care
- Knowledge of mandatory reporting protocols
Timeline
Care Coordinator
UC Davis Health
11.2023 - Current
Emergency Response Social Worker
County Of Sacramento
11.2021 - 08.2022
School Social Worker Intern
Washington Unified School District
09.2019 - 03.2020
Patient Treatment Coordinator
Smiles Dental Studio
01.2009 - 11.2021
Master of Arts - Social Work
Cleveland State University
Bachelor of Arts - Social Work
California State University - Sacramento