Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Wang

Edgewater,NJ

Summary

Intelligent and enterprising manager with 10+ years of experience in hospitality industry. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Red Lobster
Paramus, NJ
02.2022 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Assisted with kitchen preparation during peak times as needed.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Senior Server

Outback Steakhouse
Edgewater, NJ
09.2021 - 02.2022
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to high volume of daily customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

General Manager

Petite Soo Chow
Cliffside Park, NJ
02.2019 - 08.2021
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Updated computer systems with new pricing and daily food specials.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Managed daily operations and processes for reservations, budgeting and forecasting.

Bar Manager

Chance Asian Bistro & Bar
Brooklyn, NY
02.2016 - 01.2019
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Implemented special events to boost customer numbers and profits.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Server/Bartender

Chance Asian Bistro & Bar
Brooklyn, NY
01.2014 - 01.2016
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Effectively multitasked within fast-paced environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Server

Tengda of Westport
Westport, CT
03.2011 - 12.2013
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to high volume of daily customers.

Education

Bachelor of Science - Accounting And Business Management

Drexel University
Philadelphia, PA

Skills

  • Cross-functional team management
  • Client relations
  • Team building and motivation
  • Budgeting and cost control strategies
  • Team oversight
  • Customer experiences
  • Performance improvements

Certification

NYC Food Protection Certification Holder

ServSafe® Manager Certification Holder

Timeline

Restaurant Manager

Red Lobster
02.2022 - Current

Senior Server

Outback Steakhouse
09.2021 - 02.2022

General Manager

Petite Soo Chow
02.2019 - 08.2021

Bar Manager

Chance Asian Bistro & Bar
02.2016 - 01.2019

Server/Bartender

Chance Asian Bistro & Bar
01.2014 - 01.2016

Server

Tengda of Westport
03.2011 - 12.2013

Bachelor of Science - Accounting And Business Management

Drexel University

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