Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nancy Wanjiru

Customer Service Representative
Bellingham,WA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walgreens
06.2025 - 08.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Call Center Representative

Trucordia
08.2023 - 01.2025
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Identified upselling opportunities to increase revenue generation.

Customer Care Representative

AT&T
02.2022 - 05.2023
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Logged call information and solutions provided into internal database.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Customer Service Cashier

Fred Meyer
03.2021 - 11.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Diploma In Accounting - Accounting And Finance

KCA University
Kenya
11.2022

High School Diploma -

Gatitu Girls High School
Nairobi Kenya
11.2017

Skills

Customer service

Timeline

Customer Service Representative

Walgreens
06.2025 - 08.2025

Call Center Representative

Trucordia
08.2023 - 01.2025

Customer Care Representative

AT&T
02.2022 - 05.2023

Customer Service Cashier

Fred Meyer
03.2021 - 11.2021

Diploma In Accounting - Accounting And Finance

KCA University

High School Diploma -

Gatitu Girls High School

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Nancy Wanjiru Customer Service Representative