Nancy Ward
Loveland,CO
Summary
Self-motivated with exceptional customer service skills. Attentive to needs and requests of management and other team members. Work well as a team or as an individual. Extensive background working under pressure and enjoy taking on new challenges!
Overview
11
11
years of professional experience
Work History
Senior Leasing Consultant
IRTLiving
09.2024 - Current
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Utilized various advertising channels such as online listings, social media platforms, and print materials to reach target audience effectively.
Freelance Administrative Assistant
Fort Collins Real Estate & Property Management
01.2024 - 09.2024
- Set up appointments to show properties (to potential Buyers and future Residents. Staged and furnished Vacation Rental Homes and followed up with daily leads. Scheduled move in and out dates, housecleaning and maintenance request. Monitored lease renewal programs for full time residents. Updated files for both Real Estate and Property Management.
Leasing Consultant
HSL Asset Management
07.2017 - 01.2024
- Maintain professional, yet friendly atmosphere in leasing office and other areas where prospective resident and residents meet. Answer incoming phone calls and handle accordingly whether it is prospect or resident call. Processed all applications for future residents including background screening, schedule move in dates and prepare leases. Collected incoming monthly rent checks and organized files and other duties.
Leasing Consultant
MC Residential
07.2016 - 06.2017
- Greeted prospective residents in person and via phone inquiries. Also prepared leases and scheduled move in dates. Monitored lease renewal program. Maintained a professional and friendly atmosphere in leasing office and clubhouse. Worked closely with maintenance staff and housekeeping also followed up with work orders. Verified that all customer complaints were handled promptly and appropriately.
Leasing & Occupancy Specialist
Thistle Communities
10.2013 - 06.2016
- Assisted future residents in person and via telephone, resolved current residents inquiries and complaints in a timely and calm manner. Qualified potential residents for Affordable Housing. Screened and approved applications. Prepared leases, renewals and other amendments. Collected rent and also assisted with file audits and property/unit inspections.
Timeline
Senior Leasing Consultant
IRTLiving
09.2024 - Current
Freelance Administrative Assistant
Fort Collins Real Estate & Property Management
01.2024 - 09.2024
Leasing Consultant
HSL Asset Management
07.2017 - 01.2024
Leasing Consultant
MC Residential
07.2016 - 06.2017
Leasing & Occupancy Specialist
Thistle Communities
10.2013 - 06.2016
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