Summary
Overview
Work History
Education
Skills
Timeline
Military
Generic

Nancy Warren-Holland

Valley,AL

Summary

Dynamic Branch Manager at Renasant Bank with a proven track record in enhancing customer relationships and driving branch performance. Skilled in operations management and employee development, I excel in coaching teams to exceed objectives. My commitment to excellent customer service and effective time management has consistently led to improved customer satisfaction and operational efficiency.

Overview

22
22
years of professional experience

Work History

Branch Manager/Lending Officer

Renasant Bank
03.2004 - Current
  • Assisted in daily branch operations, ensuring adherence to company policies and procedures.
  • Supported customer service efforts by addressing inquiries and resolving issues promptly.
  • Learned to manage inventory levels, contributing to efficient stock control practices.
  • Participated in team meetings to discuss branch performance and improvement strategies.
  • Collaborated with staff on promotional initiatives to enhance customer engagement and sales.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Examined customer loan applications for loan approvals and denials.

Education

High School Diploma -

Tonasket High School
Tonasket

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Employee development

Timeline

Branch Manager/Lending Officer

Renasant Bank
03.2004 - Current

High School Diploma -

Tonasket High School

Military

June 1989 - June 1997 served in the Washington Army National Guard

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