Nancy Wassif
Syosset,NY
Summary
Meticulous Revenue Cycle operations Manager with strong background in continuous improvement and revenue performance analysis. Adept at increasing revenue, enhancing operational efficiencies, and ensuring
compliance with HIPAA and OSHA regulations. Demonstrated expertise in budget management, P&L oversight,customer relationships, and fiscal management.
Focused and organized with demonstrated success in achieving company goals through increased efficiency initiatives illustrated over 6 years of Healthcare field success.
Overview
14
14
years of professional experience
Work History
Revenue Cycle Operations Manager
Smiley Family Dental
08.2021 - Current
- Oversaw the entire revenue cycle, including patient registration, billing, coding, insurance verification, and collections.
- Integrated SQL databases with other systems to automate data entry processes and streamline workflows, reducing manual effort and errors.
- Used SQL to identify and analyze trends in billing and collections data, providing actionable insights to improve financial performance and operational strategies.
- Successfully reduced claim denial rates by 90% through improved coding practices and staff education.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented an electronic health record (EHR) system that improved data accuracy and workflow efficiency.
- Negotiated more favorable terms with insurance providers, resulting in increased revenue.
- Generated detailed reports on billing, collections, and accounts receivable to inform decision-making.
- Assisted in the development and implementation of revenue cycle policies and procedures.
- Conducted training sessions for staff on best practices for billing and coding.
- Utilized data analysis tools to track financial performance and identify trends.
- Developed a comprehensive training program that reduced coding errors by 95%.
- Implemented a new billing software that streamlined the invoicing process and reduced administrative overhead.
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
Women's & Youth's Ministry Volunteer
Saint Mark Center
11.2010 - Current
- Generated over $200K annually in coordination with the fundraising team,Which included building relationships with donors and community leaders.
- Developed and implemented programs to engage women and youth in the community.
- Coordinated events, workshops, and retreats to promote spiritual growth and community building.
- Managed a team of volunteers, providing training and support to ensure the success of ministry activities.
- Collaborated with other church leaders to integrate ministry programs with overall church goals and initiatives.
- Provided counseling and support to women and youth, addressing their spiritual and personal development needs.
- Oversaw budget and resource allocation for ministry programs, ensuring efficient use of funds.
- Established partnerships with local organizations to expand the reach and impact of ministry activities.
Administrative Assistant
Smiley Family Dental
01.2019 - 07.2021
- Provided administrative support to office, including scheduling appointments, managing patient records, and handling correspondence.
- Assisted with billing and insurance claims processing, ensuring accuracy and timely submission.
- Maintained office supplies and equipment, coordinating with vendors as needed.
- Greeted and assisted patients, providing excellent customer service and addressing any inquiries or concerns.
- Supported revenue cycle management team with various tasks, including data entry and report generation.
- Improved office efficiency by implementing new scheduling system that reduced patient wait times.
- Assisted in transition to electronic health record (EHR) system, enhancing data management and workflow.
- Received positive feedback from patients for exceptional customer service and support.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
MBA - Management
Fitchburg State University
Fitchburg, MACertified Revenue Cycle Executive|Present
American Association of Healthcare Administrative
Certified Professional Coder|Present
American Academy of Professional Coders
Skills
- Revenue Cycle Management
- Billing and Collection Procedures
- Data Analysis and Reporting
- SQL experienced
- Microsoft Office Suite
- Customer Relationship Management
- Account resolutions
- Team Leadership
- Process Improvement
- EHR Systems
- Administrative Support Specialist
- Analytical Thinking
- Languages: English & Arabic
Timeline
Revenue Cycle Operations Manager
Smiley Family Dental
08.2021 - Current
Administrative Assistant
Smiley Family Dental
01.2019 - 07.2021
Women's & Youth's Ministry Volunteer
Saint Mark Center
11.2010 - Current
MBA - Management
Fitchburg State University
Certified Revenue Cycle Executive|Present
American Association of Healthcare Administrative
Certified Professional Coder|Present
American Academy of Professional Coders
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