Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Waters

Los Olivos,CA

Summary

Versatile professional currently serves as first point of contact for patients by verifying insurance with technical skills as a former graphic designer with hands-on experience in providing computer systems support for start-up software companies.

Overview

29
29
years of professional experience

Work History

Patient Access Registrar

COTTAGE HEALTH
03.2020 - Current
  • Assess ER patients and route their arrival to appropriate clinical staff according to their chief complaint and acuity
  • Works within a clinic environment and resolves daily workplace issues and maintains efficient workflow between physicians, nurses, and other clinical staff
  • Obtain Insurance Information in Emergency Department and Outpatient setting and verify coverage eligibility
  • Use Noridian Database to verify Medicare patients and use DHCS Database for Medicaid verification
  • Screen uninsured patients for insurance coverage eligibility and issue HPE (Hospital Presumptive Eligibility) coverage if eligible
  • Explain Medicare Inpatient rights to patients and obtain signatures for DCIM from admitted patients
  • Obtain authorizations from insurance companies for admitted patients, especially for Medicare Advantage patients
  • Send notifications to Veterans Affairs for VA patients to ensure coverage and payment
  • Counsel Medicare patients with their insurance coverage options to best suit their needs
  • Explain insurance benefit coverage to patients who are unaware of how payout will be distributed
  • Maintained accurate patient records with diligent data entry and attention to detail.
  • Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
  • Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
  • rvices.
  • Provide technical support during outages or when IT is not available.

Seasonal Application Reviewer

UNIVERSITY OF MICHIGAN
06.2023 - 12.2023
  • Evaluate freshman fall applications using Slate and apply a rating through a process established by the school by analyzing quantitative and qualitative information within the application
  • Utilize a holistic review process by taking into consideration student's demographic and compelling information to support the school's commitment to diversity, equity, and inclusion
  • Evaluate transcript to ensure eligibility and note any deficiencies for each college
  • Evaluate test scores for College of Engineering to ensure minimum math score has been met
  • Evaluate school environment and students' academic performance within the context of their school
  • Evaluate honors, activities, involvement, and essays for each applicant and note if activities align with the student's field of study
  • Write a summary for each applicant to send to the validator for further evaluation.
  • Increased review accuracy by implementing a comprehensive training program for new reviewers.
  • Streamlined the review process through the development of standardized templates and guidelines.

Office Assistant

DUNN MIDDLE SCHOOL
08.2021 - 06.2022
  • Enhanced office efficiency by managing schedules, organizing events, and maintaining an efficient workspace.
  • Streamlined communication between parents and school for better relationships with families.
  • Expedited document processing with accurate data entry and timely filing.
  • Provided tech support for the middle school during outages or when experiencing technical issues.

Freelance Graphic Designer

Self-employeed
12.2001 - 02.2020
  • Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
  • Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
  • Collaborated with cross-functional teams to ensure seamless integration of graphic elements into web and print designs.
  • Designed visually appealing presentations for corporate clients, improving audience engagement during meetings.
  • Set up home network and manage all software installations.
  • Met with customers to present mockups and collect information for adjustments.
  • Used Adobe Creative Suite to create images and layouts.

Graphic Designer

ABC-CLIO
10.1998 - 11.2001
  • Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials for the biographial database.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Mentored junior designers, providing guidance on industry best practices and fostering a collaborative work environment.
  • Optimized digital assets for seamless integration into web designs, enhancing user experience and site functionality.
  • Implemented new software programs to streamline design workflow, resulting in reduced project timelines.
  • Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.
  • Created digital image files for use in digital and traditional printing methods.

Graphic Designer/Animator

PLANET EARTH SCIENCE
08.1996 - 09.1998
  • Created animations for educational content through funding from NASA and Department of Engery.
  • Collaborated with Scientists to create a story line to assist elementary school students to understand atmospheric weather related events.
  • Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.

IT Support/Office Manager/Graphic Designer

Digital Media Int'l
09.1994 - 09.1996
  • Provided IT support for start-up software company.
  • Ran the front office and assisted in payroll and ordering supplies from vendors
  • Lead Graphic Designer for proprietary educational software engine.
  • Designed all interfaces and animations for the new software.
  • Created motion graphics and video content for CDs and applications.

Education

B.A. Studio Art Honors -

University of California
Santa Barbara, CA

B.A. Japanese -

University of California
Santa Barbara, CA

Skills

  • EPIC Systems, MS Word, Excel, Acrobat, Adobe Creative Suites, Outlook, Quickbooks
  • Proficient in Google Suites
  • Internet proficient with advanced internet search and research skills
  • Data Entry, Word Processing, Faxing, Copying, Scanning, and all basic clerical skills
  • Ability to learn new software quickly, experience in archiving and retrieving files from databases
  • Basic IT trouble shooting
  • Excellent Written and Verbal Communication
  • Analytical Skills
  • Computer Literacy
  • Resourcefulness
  • Excellent Communication
  • Critical Thinking
  • Problem-Solving
  • Training Coordination
  • Multitasking and Organization
  • Flexible Schedule
  • Phone and Email Etiquette
  • JApanese Fluency
  • Electronic Recordkeeping
  • Computer Proficiency
  • Equipment Troubleshooting and Maintenance
  • Data Entry Software
  • Office Management
  • Data Management

Timeline

Seasonal Application Reviewer

UNIVERSITY OF MICHIGAN
06.2023 - 12.2023

Office Assistant

DUNN MIDDLE SCHOOL
08.2021 - 06.2022

Patient Access Registrar

COTTAGE HEALTH
03.2020 - Current

Freelance Graphic Designer

Self-employeed
12.2001 - 02.2020

Graphic Designer

ABC-CLIO
10.1998 - 11.2001

Graphic Designer/Animator

PLANET EARTH SCIENCE
08.1996 - 09.1998

IT Support/Office Manager/Graphic Designer

Digital Media Int'l
09.1994 - 09.1996

B.A. Studio Art Honors -

University of California

B.A. Japanese -

University of California

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Nancy Waters