Nancy Watts

• HealthStream Administrator: Managed facility orientations annuals trainings,
• Managing Orientation Training/schedules
• Onboarding via ATS (I9, Background checks and all regulatory compliance)
• Tracks and maintains records on required employee licensure/certifications, backgrounds, performance evaluations and competencies. Coordinates the timely and accurate completion with leadership and/or employees.
• Maintains HR files (personnel, training, medical)
• Service Excellence Facilitator /coordinates employee recognition programs.
• Covers Reception when needed
• Other duties as needed in the personnel department

• Worked direct care 11/2022-1/2023

• In almost 16 years serving here, I have moved through work experience ranks from Kitchen (7 years), Teachers Aide (3 years), Supervisor (5 years- 3 years as Lead Supervisor), Scheduler (6 years), Medical Liaison/ Activity Aide/ Facility Trainer (9 months, position dissolved) to Administration (Manager of Residential Services- 6 months).
• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
• Set overall vision and provided team leadership
• Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
• Collaborated closely with upper management to drive strategy through development and implementation of new processes
• Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies
• Developed and implemented scheduling policies
• Planned, implemented and evaluated activities for 45 teenage boys
• Worked closely with therapists and relatives of patients to explain treatment plans, objectives and expected outcomes
• Organized and distributed donated clothing and shoes for each season
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Participated in team-building activities to enhance working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed day-to-day schedule and prioritized activities, proactively resolving scheduling conflicts.
• Supported daily administrative operations through data collection, expense management, procurement processing and document handling.
• Prepped and cooked food for 70 residents and staff.