Nancy Weatherford

-Build client list and continue to strengthen relationships through sales and services for the company

-Determine customer needs and interests to recommend service and products

-Answer and direct calls to manage customer service queries and schedule or reschedule appointments with various departments for client needs

-Maintain relevant and fluent offerings on company services and provide pertinent info to clients

-Contribute to team objectives in fast-paced environment

-Serve customers with knowledgeable, friendly support and confidence in the products provided

-Record accurate and efficient records in customer database

-Complete daily outbound calls as well as manage incoming calls on a constance basis working at a current in home environment due to COVID

-Provided primary customer support to internal and external customers

-Responded to customer requests for products, services and company information

-Cultivated customer loyalty, promoted repeat business and improved sales

-Distributed blood and blood products as requested by customers

-Monitored blood and blood product inventory levels to maintain adequate supply for patients

-Provided quality customer services

-Received, prioritized and prepared customer orders with ensuring accuracy received telephonically or by facsimile

-Communicated regularly with outsource transportation associates

-Performed ABO/Rh labeling of blood and blood products

-Performed irradiation processing of blood and blood products

-Monitored Rees temperature system responding to alarms

-Rotated weekends for shift coverage: provided holiday coverage as needed

-Maintained clean and organized work area

-Read, analyzed and interpreted documents such as safety rules, operating and procedure manuals

-Presented information in one-on-one situations to donors or other employees as required

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