Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Whittier

Seaview,WA

Summary

Dynamic professional with a strong work ethic and expertise in online order fulfillment, honed at Harris Teeter Inc. Proven ability to enhance customer satisfaction through personalized service and efficient shopping strategies. Recognized for maintaining high-quality standards and fostering positive relationships, ensuring repeat business and loyalty. Proficient in point-of-sale systems and promotional planning.

Overview

15
15
years of professional experience

Work History

Personal Customer Shopper

Harris Teeter Inc
06.2023 - 07.2024
  • Assisted in selecting high-quality products based on customer preferences and store guidelines.
  • Engaged with customers to understand their shopping needs and provide personalized recommendations.
  • Collaborated with team members to ensure product availability.
  • Executed efficient shopping strategies to fulfill customer orders accurately and promptly.
  • Adapted quickly to changing store layouts and promotions.
  • Assisted customers in locating products, providing excellent service to enhance satisfaction levels.
  • Implemented best practices for maintaining cleanliness and organization in shopping areas.
  • Participated in training new team members on operational procedures and customer engagement techniques.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Scanned each item's barcode before item's removal from shelf.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
  • Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.


Accounts Recievable

POSitive Technology, Inc
03.2018 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked from a remote location.

Middle School Teacher

Orange Grove Charter School
08.2016 - 06.2017
  • Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
  • Implemented classroom management techniques to foster a positive and productive learning environment.
  • Adapted instructional strategies based on diverse student needs and learning styles to improve engagement.
  • Utilized educational technology tools to facilitate interactive lessons and support student collaboration.
  • Assessed student performance through formative and summative evaluations, providing constructive feedback for improvement.
  • Kept classroom organized, clean and safe for students and visitors.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.

Substitute Teacher

Orange Grove Charter School
08.2015 - 06.2016
  • Managed classroom behavior to create a positive learning environment.
  • Adapted instructional materials for students with varying abilities.
  • Collaborated with teachers to provide seamless support during absences.
  • Developed and implemented lesson plans aligned with curriculum standards to support student engagement.
  • Collaborated with teachers to assess student progress and provide feedback for continuous improvement.
  • Maintained accurate records of student attendance, behavior, and academic performance for reporting purposes.
  • Implemented effective classroom routines that promoted discipline and focused attention on learning tasks.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Middle School Social Studies Teacher

Key Middle School
08.2009 - 06.2016
  • Developed engaging lesson plans that aligned with state standards and enhanced student understanding of historical concepts.
  • Facilitated classroom discussions that encouraged critical thinking and fostered a collaborative learning environment.
  • Implemented diverse instructional strategies to accommodate various learning styles and promote student engagement.
  • Assessed student performance through formative and summative evaluations, providing timely feedback for improvement.
  • Collaborated with colleagues to integrate interdisciplinary approaches, enriching the overall educational experience for students.
  • Utilized technology tools to enhance instructional delivery and improve student access to resources and information.
  • Conducted regular parent-teacher conferences to keep parents informed of student progress.
  • Devised lesson plans reflecting student educational, cultural and language diversity.
  • Developed strong rapport with students by creating an inclusive classroom environment that encouraged participation from all learners.
  • Assisted in organizing school-wide events such as assemblies or fundraisers which promoted a sense of community among students and staff.
  • Provided one-on-one tutoring sessions for struggling students, resulting in improved comprehension and academic performance.
  • Organized field trips to historical sites and museums to create immersive learning experiences that complemented classroom instruction.
  • Evaluated student performance using district-wide standardized tests as well as formative assessments designed specifically for social studies content knowledge.
  • Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
  • Maintained awareness of relevant current events and quickly incorporated study into curriculum.
  • Established and supported positive educational environment for student learning.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Gave assignments, graded work and regularly discussed performance with students.
  • Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
  • Established and communicated clear learning objectives and expectations to students.
  • Collaborated with colleagues to develop interdisciplinary lessons, fostering a comprehensive understanding of social studies topics.
  • Contributed to the development of school improvement plans by identifying areas where additional resources or support were needed.
  • Participated in professional development workshops and conferences to stay current on best practices in middle school education.

Education

Master of Arts - Education

Trinity University
Washington, DC

Bachelor of Arts - History

University of Florida
Gainesville, FL
05-1982

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency
  • Stock replenishment
  • Product knowledge expertise
  • Merchandise presentation
  • Shelf stocking
  • Point of sale systems

Timeline

Personal Customer Shopper

Harris Teeter Inc
06.2023 - 07.2024

Accounts Recievable

POSitive Technology, Inc
03.2018 - 03.2020

Middle School Teacher

Orange Grove Charter School
08.2016 - 06.2017

Substitute Teacher

Orange Grove Charter School
08.2015 - 06.2016

Middle School Social Studies Teacher

Key Middle School
08.2009 - 06.2016

Master of Arts - Education

Trinity University

Bachelor of Arts - History

University of Florida

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