Hi, I’m
Nancy Williams
Houston,TX
Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.
Barack Obama
Summary
Collaborative leader with dedication to partnering with coworkers to promote a engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
years of professional experience
1
Certificate
Work History
Spring Branch Independent School District
Special Education Compliance Specialist
11.2023 - Current
Job overview
- Championed data integrity and regulatory adherence by meticulously entering and cross-referencing high-volume customer data in accordance with established protocols.
- Developed centralized knowledge base using collaborative platform like Google Drive, which improved audit efficiency by 30% and fostered better team collaboration by allowing for easier retrieval and searchability of historical data.
- Contributed innovative ideas during brainstorming sessions, resulting in 10% reduction in development time for Medicaid Project by streamlining key processes.
- Maintained a 99.5% accuracy rate for data entry across various complex education platforms, exceeding department expectations.
- Led thorough investigations into suspected regulatory compliance violations, ensuring proper documentation and implementation of corrective actions, resulting in a significant reduction in future non-compliance issues.
YES Prep Public School
Compliance Specialist
11.2021 - 11.2023
Job overview
- Served as point of contact for 45 employees, 74 parents, and over 80 students seeking guidance on compliance matters, instilling confidence in organization's commitment to regulatory adherence.
- Provided in-depth compliance guidance to 50+ internal staff members and external agency representatives during complex audits, ensuring all inquiries were addressed effectively and all audits concluded successfully.
- Conducted regular account reviews, identifying new opportunities for client growth, resulting in 80% increase in client retention.
- Collaborated cross-functionally with supervisors, contractors, and educational agencies using teams to advocate for client needs and drive 15% improvement in client satisfaction.
- Analyzed usage data to identify trends and proactively address potential security vulnerabilities, preventing 100+ incidents and ensuring client data security.
Geico
Auto Claims Adjuster
04.2021 - 10.2021
Job overview
- Demonstrated expert knowledge of insurance products, policies, and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Identified upsell opportunities through frequent account reviews and customer interactions, contributing to 16% increase in annual premiums.
- Established strong relationships with key customers, resulting in 18% increase in customer retention rate.
- Evaluated and investigated over 650 auto claims per month, with 95% accuracy rate, determining appropriate payouts and ensuring timely claim resolution.
Insurance Solutions
Customer Success Associate
10.2018 - 02.2021
Job overview
- Served as a liaison between clients' and licensed insurance agent throughout the client life cycle, ensuring clear communication channels were maintained at all times leading up to client success.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Nissan Finance
Collections Manager in Training
04.2019 - 12.2020
Job overview
- Researched over 20,000 accounts and completed due diligence, resulting in 18% decrease in delinquent accounts.
- Provided exceptional customer service throughout collections process, negotiating flexible payment plans for 8,500 clients' facing financial hardship, while upholding company values and maintaining high collection rate.
- Trained and mentored over 20 new employees on collection methods, documentation requirements, and performance strategies, resulting in 13% increase in team collection rates within their first quarter.
- Leveraged industry expertise, customer service skills, and analytical thinking to resolve customer concerns, promote loyalty, and achieve successful collection outcomes.
Education
University of Louisiana At Monroe, Monroe, LA
Bachelor of Arts from Psychology
Skills
- Customer Account Management
- Customer Relationship Building
- Client Relations
- Customer Advocacy
- CRM Software
- Strategic Planning
- Customer Service
- Strategic communications
- Schedule Management
- Records Management
- Problem Resolution
- Staff Training
Certification
- Licensed Adjuster - 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Special Education Compliance Specialist
Spring Branch Independent School District
11.2023 - Current
Compliance Specialist
YES Prep Public School
11.2021 - 11.2023
Auto Claims Adjuster
Geico
04.2021 - 10.2021
Collections Manager in Training
Nissan Finance
04.2019 - 12.2020
Customer Success Associate
Insurance Solutions
10.2018 - 02.2021
University of Louisiana At Monroe
Bachelor of Arts from Psychology
- Licensed Adjuster - 2021
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