Nancy Wilson
Portland,OR
Summary
High energy professional offers proven skills in strengthening operations. Adaptable in changing environments, excellent time management and problem solving skills, performance oriented to create approaches to boost long-term success. I strive to make the work environment positive.
Seeking full-time position that offers professional challenges and variety in which I can utilize interpersonal skills.
Overview
13
13
years of professional experience
Work History
Dispatcher Coordinator
D & H Flagging
Portland, OR
06.2023 - 10.2023
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Updated database with information about dispatched orders, their status.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Tracked changes in computer system to keep records current and accurate.
Assistant Manager
Travel Centers of America
Troutdale, OR
01.2018 - 05.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
Caregiver, Special Needs
Sharon Thompson
Portland, OR
01.2011 - 10.2018
- Administered prescribed medications on a timely basis following care plan instructions.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Skills
- Dispatch Coordination
- Customer Relations
- Dispatching Procedures
- Data Entry
- Database Management
- Schedule Management
- Complaint Resolution
- Schedule Coordination
- Cash Handling
- Purchasing and Procurement
- Customer Retention
- Skilled Multi-Tasker
- MS Office
- Employee Scheduling
- Inventory Control
- Vendor Relationship Management
- Staff Management
- Invoice Reconciliation
- Attention to Detail
- Records Management
- US Driver's License
- Certified Forklift Driver
- Shipping and Receiving
Timeline
Dispatcher Coordinator
D & H Flagging
06.2023 - 10.2023
Assistant Manager
Travel Centers of America
01.2018 - 05.2023
Caregiver, Special Needs
Sharon Thompson
01.2011 - 10.2018
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