Nancy Wilson

• Collaborated with cross-functional teams to gather data requirements and insights.
• Support registry operations and ensure compliance with reporting standards.
• Manage casefinding activities and review pathology reports daily via patient ID system.
• Oversee Meditech-to-Metriq import processes and validate demographic/clinical data.
• Apply patient ID assignments and import patient files into Metriq with quality checks.
• Review pathology reports to determine cancer status
• Collaborated with cross-functional teams to streamline data collection processes and enhance reporting accuracy.
• Implemented quality control procedures to ensure data integrity across multiple systems and platforms.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Managed high-volume customer inquiries through phone and online channels.
• Resolved complex customer issues efficiently and professionally.
• Provided accurate information regarding services and billing inquiries.
• Maintaining composure and not rushing the interaction, regardless of the customer’s demeanor.
• Provided bilingual support to customers, resolving inquiries and enhancing satisfaction through effective communication.
• Developed training materials for bilingual services, improving onboarding processes for multilingual staff members.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.

Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filling court documents; and obtaining necessary signatures.

• Strong computer and communication skills to manage electronic files and talk with clients
• Managing complex immigration cases, including petitions and appeals. Proven ability to enhance operational efficiency through meticulous documentation and client communication.
• Developed and maintained electronic filing systems, improving document retrieval efficiency for attorneys.
• Assisted in drafting pleadings, motions, and discovery requests, contributing to comprehensive case strategies.
• Coordinated scheduling of depositions, hearings, and meetings for seamless communication between parties involved in a case.