Nancy Wingate

• Answered incoming calls regarding membership benefits and services.
• Assisted health plan members with questions about in-home care services and appointment scheduling.
• Verified member information using call center systems and documented service requests accurately.
• Explained Signify Health assessment steps and confirmed member readiness for scheduled visits.
• Resolved routine concerns with empathy while following healthcare service guidelines and scripts.
• Answered member questions about products and services.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Greeted customers warmly at the front desk to create a welcoming atmosphere. in a friendly and professional manner.

• help locate members package
• Coordinated with delivery services to locate member packages.
• Coordinated with FedEx drivers and stations to streamline package delivery.

• Confirmed special diets and texture modifications with nursing staff and kitchen team.
• Recorded meal selections and relayed requests to dietary service staff.
• Assisted residents with menu choices and courteous dining room service.
• Delivered meal trays to residents following dietary instructions and meal schedules.
• Sanitized trays, carts, and service areas following facility food safety standards.
• Supported dietary kitchen workflow by preparing carts and organizing delivery routes.
• Managed multiple tasks simultaneously in a fast-paced environment.
• Handled various responsibilities concurrently, ensuring smooth operations during busy service hours.
• Cleaned tables, chairs, and other surfaces after each meal service.
• Delivered snacks to residents between meal services as requested.

Baked Desserts

• Baked breads, rolls, muffins, and desserts for daily service.
• Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
• Mixed dough and batters following house recipes and production schedules.
• Mixed dough using electric mixers following specific recipes provided by head chef.
• Monitored oven temperatures and adjusted baking times.
• Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
• Followed food safety rules and sanitation standards throughout shifts.
• Followed health codes and regulations regarding food handling procedures.
• Decorated pastries and cakes for display in buffet cases.
• Frosted cakes according to customer specifications utilizing various decorating techniques.
• Packaged freshly-baked goods into bags or boxes with pricing labels attached.
• Assisted customers with orders, offering tailored advice on pastry selections to improve customer satisfaction.
• Arranged baked goods in eye-catching displays to enhance customer appeal and drive sales.
• Restocked bakery stations and maintained clean serving areas.
• Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
• Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.
• Organized ingredients needed for each recipe prior to baking.
• Rotated stock regularly to prevent spoilage due to overstocking or outdating.
• Assisted kitchen staff with prep and cleanup during busy buffet periods.
• Assisted in training new staff members on proper methods of preparing and serving bakery items.
• Listened to guests to understand needs and help each person select optimal products and services.
• Relayed customer feedback on product taste and presentation to management for quality improvement.
• Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery.
• Mixed dough using electric mixers following specific recipes provided by head chef.
• Listened to guests to understand needs and help each person select optimal products and services.
• Frosted cakes according to customer specifications utilizing various decorating techniques.
• Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.

• Established processes for sales, marketing, and client service workflows.
• Led market research to identify customer needs and opportunities.
• Identified potential partnerships to expand the reach of the business.
• Developed brand messaging and company positioning across channels.
• Managed budgets, vendor relationships, and financial planning activities.