Nancy Witten
Branson,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Mastercorp Resort Housekeeping Services
06.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Addressed customer feedback and complaints to maximize satisfaction.
Electronics Sales Associate
Walmart
10.2019 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed credit and debit card payments to complete customer buying experience.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Produce Associate
Food Lion
08.2016 - 10.2019
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Operated balers, power jacks and slicing machines.
- Completed prep work on pre-packaged vegetables and fruits.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted with weekly inventory counts.
- Blocked produce and culled damaged or spoiled pieces.
- Kept tidy and organized area to comply with cleanliness standards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Southwest Virginia Community College
06.2005
Skills
- Guest Relations
- Room Turnover
- Inventory Restocking
- Cleaning bathrooms
- Vacuuming and Sweeping
- Supply Replenishment
- Linens and Toiletries
- Customer Service
- Folding Clean Laundry
- Mentoring
- Inspect Work
- Motivate Staff
- Resolve Complaints
- Performance Evaluations
- Stocking Bathrooms
- Polishing Surfaces
- Dusting Furniture
Timeline
Housekeeping Supervisor
Mastercorp Resort Housekeeping Services
06.2023 - Current
Electronics Sales Associate
Walmart
10.2019 - 06.2023
Produce Associate
Food Lion
08.2016 - 10.2019
Southwest Virginia Community College
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