Nancy Worthington

Enthusiastically and professionally guided and recruited students into a degree program that fit their education and career goals.

Guided new students through the admissions processes starting with the application, setting up their student account, trouble shoot their computer challenges, and finalize their financial aid details.

Ensured a one call resolution and exceptional customer service.

Self motivated team player consistently exceeded Liberty University's weekly, monthly and annual employee goals.

Awarded employee of the month and received financial bonuses for my consistent accomplishments.

Quality checked all incoming energy incentive applications then assigned them to the appropriate engineer.

Created a weekly report utilized by the administration, outreach and engineer teams providing them details of open projects highlighting which needed their immediate attention.

Managed the engineer, outreach team and temp employee deadlines, adjusting their work flows as needed for over 500 projects annually.

Trained Engineers, administrative staff, and outreach members on how to streamline their processes and maximize productivity by utilizing a pipeline model.

Created a reservation process which was a high profile item for our client (PECO Smart Ideas). This process is still utilized by the client across the country.

Consistently met deadlines and exceeded all pipeline requirements.

Generated and submitted invoices based upon financial schedule.

Verified vendor accounts by reconciling monthly statements and related transactions.

Entered all invoices requiring payment via check or bank draft.

Collected and arranged information and entered details into computer database. Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Resolved problems, improved operations and provided exceptional service.

Created plans and communicated deadlines to ensure projects were completed on time.

Worked with unit and base commanders ensuring

Developed and provided briefings for all onboarding and departing unit fulltime and part time staff

Prepared and processed all employee transfer paperwork

Held an annual health fair for over 1200 full time and local retired Federal employees.

Prepared monthly, weekly and daily statistics for unit and base commander using Microsoft Excel and Office.

Resolved employment-related disputes through proactive communication.

Coordinated communications between unit commanders, base commander and the State Human Resources Office via telephone, email, and in person.

Verified data integrity and accuracy.

Provided superior customer service to all the military customers.

Performed administrative tasks and created the first ever 99% accuracy rate for travel voucher processing.

Answered all customer questions received via phone in person or via internet.

Was known as the go to person for exceptional customer service.

Processed travel voucher and payments on a daily basis. Assisted with completely revamping the negative customer service given to customers to having the best customer service on base.

Received Airman of the quarter and Airman of the year.

Received my rank a year early due to my superior work