Nancy Yanotti
Summary
Results-driven aviation professional with 18 years of experience in airport operations,safety compliance and aircraft maintenance. Skilled in developing and delivering training programs, coaching employees, and improving performance through data-driven insights. Combines hands-on technical expertise with instructional leadership to support employee development and organizational learning. Committed to cultivating a culture of safety, accountability, and continuous improvement within the aviation sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aircraft Maintenance Instructor
Aviation Institute of Maintenance
Fremont, CA
05.2025 - Current
- Enhanced student comprehension of aircraft systems through engaging theoretical and practical instruction.
- Developed comprehensive training curriculum focused on current FAA regulations and maintenance procedures.
- Conducted safety-focused training sessions to promote a culture of safety among aviation maintenance personnel.
- Ensured compliance with FAA standards by continuously updating instructional materials and training methodologies.
- Fostered technical proficiency in students and technicians through hands-on maintenance exercises and assessments.
- Evaluated student performance regularly to identify areas for improvement and provide targeted guidance.
- Collaborated with industry experts to integrate best practices into the training program.
- Implemented feedback mechanisms to refine instructional approaches and enhance training effectiveness.
Operations Manager
GAT- United Airlines Account
SMF
12.2023 - 05.2025
- Supported training and operational compliance by reinforcing standard operating procedures and safety protocols in a dynamic airport environment.
- Participated in and supported safety audits and operational reviews, identifying gaps and contributing to corrective action plans.
- Generated and reviewed operational data (staffing, performance, safety reports) to support analysis and decision-making.
- Collaborated with leadership to address performance issues and implement process improvements aligned with audit findings.
- Assisted in training reinforcement and coaching of frontline employees to ensure consistency in service delivery and compliance.
- Prepared reports and communicated operational updates to leadership, supporting continuous improvement initiatives.
Area Training Manager
Swissport USA
SFO
08.2021 - 12.2023
- Led and supported training programs across multiple stations, ensuring consistency with operational standards and regulatory requirements.
- Conducted training audits and compliance checks, documenting findings and providing recommendations for program improvements.
- Developed training materials, internal communications, and presentations to support employee development initiatives.
- Analyzed employee performance data and feedback to identify trends and recommend enhancements to training programs.
- Partnered with leadership and HR to implement corrective training plans and improve workforce performance.
- Supported onboarding and development of new hires, ensuring smooth integration into airport operations.
Aircraft Support Mechanic
NewTech Aviation
SFO
08.2021 - 11.2023
- Conducted thorough inspections on aircraft systems and components to ensure compliance with safety regulations.
- Diagnosed mechanical issues in engines, landing gear, and avionics using specialized diagnostic tools.
- Led teams in the maintenance and repair of aircraft, ensuring adherence to industry standards and protocols.
- Collaborated with team members to troubleshoot complex systems, enhancing overall repair efficiency.
- Managed documentation of maintenance activities, ensuring accuracy and adherence to regulatory requirements.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
Station Coordinator
Southwest Airlines
SFO
04.2015 - 08.2021
- Delivered high-level customer service support in a fast-paced airport environment, resolving passenger issues with professionalism while maintaining operational efficiency.
- Acted as a liaison between customers and operations, ensuring clear communication during delays, cancellations, and service disruptions.
- Supported frontline teams in maintaining a customer-first and safety-focused culture across ramp and gate operations.
- Coordinated passenger services including check-in, boarding, rebooking, and special accommodations, ensuring compliance with company policies.
- De-escalated challenging situations by applying conflict resolution techniques, improving customer satisfaction and reducing complaints.
- Assisted in training and onboarding new employees, reinforcing customer service standards and operational procedures.
- Managed administrative processes including badging, documentation, and compliance requirements for airport operations.
- Collaborated with leadership to ensure on-time performance, service quality, and adherence to safety regulations.
Education
Airframe and Powerplant Certification -
Aviation Institute of Maintenance
Fremont, CAAssociate of Science -
Business Administration, College of San Mateo
CA2017
Skills
- Collaborative work
- Ability to work under pressure
- Problem solving
- Interpersonal skills
- Time management
- Leadership
- Customer Service
- Effective Communication
- Adaptability to changes
Certification
A&P mechanic
Business Admininstration
Languages
Spanish
Full Professional
Timeline
Aircraft Maintenance Instructor
Aviation Institute of Maintenance
05.2025 - Current
Operations Manager
GAT- United Airlines Account
12.2023 - 05.2025
Area Training Manager
Swissport USA
08.2021 - 12.2023
Aircraft Support Mechanic
NewTech Aviation
08.2021 - 11.2023
Station Coordinator
Southwest Airlines
04.2015 - 08.2021
Associate of Science -
Business Administration, College of San Mateo
Airframe and Powerplant Certification -
Aviation Institute of Maintenance
References
UPON REQUEST