NANCY YEAGER
Freeland,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Election Program Assistant
State of Maryland - Baltimore County Board of Elec
10.2023 - Current
- Provide exceptional customer service in-person and via phone to all voters by answering inquiries, addressing concerns, and guiding them through the voting process. Managed over 100 calls per day from voters.
- Respond to inquiries and advise voters of responsibilities required to serve as Election Judges.
- Perform data entry and quality checks into the Statewide Voter Registration System;
- Prioritize work to assure timely completion of data processing tasks following office policies and procedures;
- Responds to customer requests and generates reports from the Statewide Voter Registration System;
- Registers voters and responds to voter registration inquiries;
- Recruit election judges to staff polling places;
- Assist with voting equipment maintenance and preparation;
- May maintain confidential records,
- Perform the full range of specialized clerical or clerical work in a local election office.
Administrative Assistant
Commercial Construction LLC
08.2022 - 05.2023
- Assisted 5 project estimators by managing bid calendars, bid boxes (virtual & paper) and connecting with subcontractors to obtain bids
- Developed Master Exhibit List to assist clients with legal requirements when applying for financing through the Maryland Department of Housing and Community Development Multifamily Housing Program ("DHCD")
- Reviewed, verified, and interpreted legal requirements to ensure documents submitted followed policies, regulations, and guidelines established by DHCD
- Responded to inquiries from subcontractors, clients, and internal departments (verbal and written)
- Prioritized and tracked work to ensure timely completion of all projects
- Entered data into spreadsheets and databases to track, analyze, and report on projects and contracts
- Recruited subcontractors to bid on projects via email and phone
- Complied reports using Excel to track subcontractors and projects.
Sales Consultant
Jones Junction
10.2018 - 07.2022
- Greeted customers on the lot and in the showroom to answer questions regarding available inventory
- Provided exceptional services and pleasant experiences to customers, going above and beyond to serve needs, and developed a strong rapport with customers and other co-workers
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Demonstrated automobiles by explaining characteristics, capabilities, and features
- Followed up on warm Internet leads and answered customer questions about vehicle availability, price, and options
- Generated reports and compiled statistics to track and improve sales
- Test-drove vehicles, and reported identified issues to management
- Performed quality control by inspecting vehicle's cleanliness and addressed any issues
- Received many 5-star Google reviews for customer service.
Paralegal
Jeffrey M. Sirody & Associates
11.2016 - 10.2018
- Interviewed Debtors to collect information required to file Chapters 7 and 13 Bankruptcy Petitions
- Reviewed financial statements, reports, inventories, and bank accounts for completeness and accuracy
- Performed legal research, including public records to verify accuracy of information received from Debtors
- Composed correspondence, procedural orders, and motions and filed via CM/ECF
- Briefed clients on bankruptcy process, policies, and procedures.
Paralegal
Receivable Management Services, RMS
10.2011 - 11.2016
- Created training manual for Citrix, Rumba (all modules), Underwriter’s Workbench (all modules), and other proprietary software
- Trained employees to use Citrix, Rumba (all modules), Underwriter’s Workbench (all modules), and other proprietary software
- Researched and analyzed data to create financial and statistical reports using Excel
- Reviewed Chapter 13 Plans and Disclosure Statements for possibility of recoveries
- Prepared, edited, proofread, and electronically filed proof of claim forms and supporting documentation
- Tracked and monitored Federal Court deadlines to ensure timely completion of work
- Prepared cash receipt reports and forwarded to accounting to disburse funds
- Processed and submitted requests for reimbursement in accordance with company procedures
- Reviewed account receivables and contacted customers to collect outstanding balances
- Reviewed dockets to determine if pleadings filed challenged validity of filed claims
- Tasked assignments to others and ensured assignments were finished in a timely matter
- Reviewed objections to claims, and negotiated, and resolved objections with Debtors’ Counsel
- Researched Debtors’ insurance coverages to determine level of exposure for our clients, updated clients’ databases, and delegated to appropriate parties
- Gathered and analyzed data to create financial and statistical reports and presentations.
Education
Associate of Arts - Paralegal
Stevenson University
Stevenson, MDSkills
- Strong organizational skills
- Proficient in managing multiple tasks
- Strong command of MS Office suite
- Preparation of legal documents
- Collaborative team player
- Management of bankruptcy cases
- Preparing legal documentation
- Client relationship management
- Understanding of trust administration
- Proficient at mastering new software
- Effective deadline tracking
- Knowledge of confidentiality protocols
Timeline
Election Program Assistant
State of Maryland - Baltimore County Board of Elec
10.2023 - Current
Administrative Assistant
Commercial Construction LLC
08.2022 - 05.2023
Sales Consultant
Jones Junction
10.2018 - 07.2022
Paralegal
Jeffrey M. Sirody & Associates
11.2016 - 10.2018
Paralegal
Receivable Management Services, RMS
10.2011 - 11.2016
Associate of Arts - Paralegal
Stevenson University
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