Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Nancy Yobei

Summary

Customer-savvy Leader accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing bookings, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist Manager with managing desired bookings and accommodating all customers. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hospitality. Reliable employee seeking a reliable position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Host

Airbnb
11.2020 - 11.2022
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Completed detailed assessments, effectively implementing comprehensive home consultation process.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Light Security

Allied Security
04.2022 - 09.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Picker

Amazon
08.2021 - 02.2022
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Removed items from shelves or storage bins and scanned tags.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Directed weekly product cycle counts and corrected errors in warehouse inventory system.

Landscaping Worker

SS Landscaping
05.2020 - 09.2020
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Handled hedge, bush and shrub trimming.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Maintained routine landscaping schedules to boost lawn health.
  • Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Installed and maintained landscapes at homes, offices and parks.
  • Inspected machinery to spot damage and note needed maintenance repairs.

Picker

Labor Max
09.2019 - 03.2020
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Removed items from shelves or storage bins and scanned tags.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Lead Sales Associates

Marine View Ventures
07.2018 - 05.2021
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Monitored sales team performance and provided constructive feedback.
  • Reported sales data to upper management for review.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Contacted customers to immediately find resolutions for escalated issues.

Loader/Sorter Operations Associate

Norwesco LLC
10.2017 - 06.2018
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Assessed and sorted items into containers or designated areas according to classification, size and condition.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Stacked items according to weights, sizes, types and picking priorities.
  • Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
  • Opened incoming packages to sort according to sizes, batch numbers and types.
  • Swept and mopped floors and removed and stacked pallets.
  • Transported packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles.
  • Compared work order information with item and batch numbers to pick correct items.

Loading and Unloading

Chartwell Staffing Logistics
06.2016 - 09.2017
  • Increased performance by safely and efficiently operating heavy machinery and equipment.
  • Inspected, cleaned and performed operator level maintenance on equipment in accordance with standards.
  • Performed preventive maintenance such as reading and cleaning pressure gauges to obtain proper gas or tar flow.
  • Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
  • Safely operated aluminum smelter, junction upgrades and deep mine shaft.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Promoted operational efficiency by maximizing loads on each transfer.

Education

High School Diploma -

Clover Park High School
Lakewood, WA
06.2016

High School Diploma -

Kent Meridian Highschool
Kent, WA
06.2014

Skills

  • Warm and Welcoming
  • Hosting Functions
  • Guest Flow
  • Active Listening and Communication
  • Packing Optimization
  • Staging and Sorting
  • Product Weighing and Measuring
  • Customer Service
  • Team Collaboration
  • Maintaining Equipment
  • Adaptable and Flexible
  • Landscaping Design Review
  • Self-Motivated

Accomplishments

    I've recently taken a Recovery Coach Training; I'm currently now a certified Recovery Coach for those in need in assistance in Addiction, Trauma, and/or Mental Health.


    I spend my free time volunteering for a non-profit that I've been involved with for 6 months. I spend 4 hours a week giving out free diapers and wipes to the community.


    I attend Church on the weekends and run my own Women's group with a few friends and ladies on the Sunday. Within in this group we discuss the expectations of Women society puts onto us. We also go over the stigmas and ideologies about Women's Mental Health. We work weekly throughout our Women's Self Love and Self Worth Book.

Affiliations

I am involved in a young adult women's group Sisterhood of Strength.


Life Center Church

Languages

English
Native or Bilingual

Timeline

Light Security

Allied Security
04.2022 - 09.2022

Picker

Amazon
08.2021 - 02.2022

Host

Airbnb
11.2020 - 11.2022

Landscaping Worker

SS Landscaping
05.2020 - 09.2020

Picker

Labor Max
09.2019 - 03.2020

Lead Sales Associates

Marine View Ventures
07.2018 - 05.2021

Loader/Sorter Operations Associate

Norwesco LLC
10.2017 - 06.2018

Loading and Unloading

Chartwell Staffing Logistics
06.2016 - 09.2017

High School Diploma -

Clover Park High School

High School Diploma -

Kent Meridian Highschool
Nancy Yobei