Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nancy Young

Summary

General Manager with more than 30 years of experience in the hospitality industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

BEST WESTERN SYCAMORE INN
05.2008 - Current
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Service Coordinator, Cashier, Cash Office, Trainer

Meijer
06.2001 - 03.2011
  • Balanced the cash register at the end of each shift and ensured that any discrepancies were resolved.
  • Restocked workstation with supplies and ensured that any out of stock items were communicated to the manager.
  • Greeted customers with a smile and offered them immediate and enthusiastic service.
  • Answered customer questions face-to-face or by phone.
  • Ensured that the drawer was properly stocked with the correct amount of cash and coin at all times.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Front Office Manager

Holiday Inn Mayan Adventure
06.2004 - 12.2007
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Managed a team of 15 front desk agents and helped them to resolve issues that arose during their shifts.
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.

Assistant General Manager

Holiday Inn
08.2001 - 06.2004
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.

Education

IHG
2008

Bachelor of Science - Food and Nutrition emphasis on Hotels

Western Illinois University
Macomb, IL
1984

Skills

  • Excellent communication skills
  • Quick learner
  • Coordinating events
  • Supplies ordering
  • Invoice processing
  • Inventory control familiarity
  • Strong organizational skills
  • Customer service expert
  • Organized
  • Customer Relations
  • Problem-Solving
  • Dependable and Responsible
  • Organizational Skills
  • Team building

Affiliations

DeKalb County Convention and Visitors Bureau.

Member of Sycamore and DeKalb Chamber of Commerce.


Certification

  • Certified General Manager 2008 for IHG hotels
  • Certified General Manager 2022 for Best Westerns
  • Certified food Manager 2023 State of Illinois
  • Certified Sales Manager 2022 Best Western

Timeline

General Manager

BEST WESTERN SYCAMORE INN
05.2008 - Current

Front Office Manager

Holiday Inn Mayan Adventure
06.2004 - 12.2007

Assistant General Manager

Holiday Inn
08.2001 - 06.2004

Service Coordinator, Cashier, Cash Office, Trainer

Meijer
06.2001 - 03.2011

IHG

Bachelor of Science - Food and Nutrition emphasis on Hotels

Western Illinois University

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Nancy Young