Nancy Zepeda
Lancaster,CA
Summary
Accomplished Administrative Assistant at Barri Sibbald, CPA, skilled in office administration and customer service excellence. Enhanced scheduling efficiency and document quality. Great customer relations.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Barri Sibbald,CPA
Palmdale, CA
04.2011 - 11.2019
- Managed scheduling and calendar coordination for client meetings and appointments. Taking incoming calls and scheduling appointments as needed. Checking emails and responding.
- Assisted with document preparation, ensuring accuracy and compliance with accounting standards. During tax time assembly of tax returns. Calling for pick up and explanation along with coupons and envelopes to make payments of needed.
- Payroll Processing including Time Sheets, Payroll Reports and Payroll Tax Reports.
- Billing and Receiving of payments for Homeowner Associations. Weekly bill paying. Schedule meetings.
Loan Servicing Associate
Washington Mutual Bank
Northridge, CA
11.1995 - 03.2003
- Resolved complex customer inquiries and issues, ensuring timely responses and satisfactory resolutions for customers who were in need of payment arrangements in danger of losing their home.
Customer Service
Walmart
Palmdale, CA
08.2001 - 09.2002
- Provided exceptional customer service while managing escalated complaints or concerns.
- Delivered exceptional customer service through effective communication.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Answered the main line to the store and directed calls.
Secretary
Approved Firestop Applicators
Mission Hills, CA
11.1995 - 02.1997
- Phones, filing, accounts receivable and typing up of proposals and keeping track of jobs.
Customer Service Representative
JC Penney Stores
Northridge, CA
11.1995 - 12.1995
- Sales floor associate.,Worked in all departments helping customers find what they need.
- Cashier and closer of drawer at end of shift.,
Education
High School Diploma -
Saint Monica’s High School/,Venice High School
Santa Monica/ VeniceGeneral Studies
Santa Monica College
Santa Monica, CASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Office Suite
- Office management
- Excel spreadsheets
- Microsoft PowerPoint
- Spreadsheets
- Document control
- Spreadsheet management
- Records administration
- Event coordination
- Tech-Savvy
- Spreadsheet development
- Documentation and control
- Bookkeeping
- Attendance record management
- Coordination
- Writing reports
- Training and coaching
- Database administration
- Quality assurance
- Project management
- Supervising staff
- Program files maintenance
- Accounting support
- Record preparation
- Expense reporting
- Staff management
- Inventory systems
- Office equipment maintenance
- Correspondence writing
- Report generation
- Team bonding
- Research
- Strategic planning
Timeline
Administrative Assistant
Barri Sibbald,CPA
04.2011 - 11.2019
Customer Service
Walmart
08.2001 - 09.2002
Loan Servicing Associate
Washington Mutual Bank
11.1995 - 03.2003
Secretary
Approved Firestop Applicators
11.1995 - 02.1997
Customer Service Representative
JC Penney Stores
11.1995 - 12.1995
High School Diploma -
Saint Monica’s High School/,Venice High School
General Studies
Santa Monica College