Nancy Zingheim
Post Falls,ID
Summary
10 + years in customer service. Looking for a part time job.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
American Leak Detection
08.2021 - 03.2024
- Addressed inquiries and made appointments for services that were needed
- Maintained a professional and positive attitude even with most difficult customers
- Administrative tasks including filing,data entry and document preparation for the owner. Prepared and submitted monthly report to corporate headquarters.
Front Desk Receptionist/Customer Service Cashier
Robideaux Motors
11.2020 - 08.2021
- Managed a high volume of incoming calls routing them to the appropriate department.
- Processed customer transactions, handling cash, checks and credit cards.
- Prepared warranty and submitted warranty claims for GMC, assisted with audits within the company and prepared reports for the owner monthly.
- Preformed closing duties including counting money, preparing the nightly bank deposit and associated paper work
- Made travel arrangements for personnel to pick up vehicles outside of the area.
Receptionist
Express Employment Professionals
05.2020 - 11.2020
- Temporary job agency placed with Robideaux Motors as a temporary to permanent position.
- Duties same as above for the position.
Business Manager/Bookkeeper
Evergreen Coho Skp Rv Park
08.2013 - 02.2020
- Managed the Park Business Office for a 200 lot cooperative RV park. Reported directly to the Board of Directors.
- Instrumental in bringing the organization out of debt and restoring to financial solvency.
- Handled all reservations for both leaseholders and rental sites. Greeted guests assigned lots and fielded inquiries about park and membership.
- Managed leaseholder business: administering notifications, paperwork, fee collection. Handled equity/lot improvement recordkeeping. Facilitated lot transfers and new memberships.
- Prepared all reports for 12 plus committees within the park.
- Executed billing and collection of annual fees, monthly utilities and lot assessments.
- Bookkeeping duties including reconciling 12 bank accounts; produced quarterly and year end reports to the state and federal agencies. Prepared all necessary reports for the CPA for year end.
- Worked with the treasurer to ensure compliance with FDIC requirements.
Education
Bachelor of Science - Administrative of Justice Law Enforcement
San Jose State University
San Jose, CAAssociate of Arts - General Major
Grossmont College
El Cajon, CASkills
- Client support
- Effective listening
- Detail-oriented approach
- Transaction management
Timeline
Customer Service Representative
American Leak Detection
08.2021 - 03.2024
Front Desk Receptionist/Customer Service Cashier
Robideaux Motors
11.2020 - 08.2021
Receptionist
Express Employment Professionals
05.2020 - 11.2020
Business Manager/Bookkeeper
Evergreen Coho Skp Rv Park
08.2013 - 02.2020
Bachelor of Science - Administrative of Justice Law Enforcement
San Jose State University
Associate of Arts - General Major
Grossmont College
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