NANCY ZOLLARCOFFER
Office Manager
Hyattsville,MD
Summary
Accomplished Office Manager with extensive experience in optimizing operations and enhancing office procedures. Demonstrated expertise in schedule management, payroll administration, and business correspondence coordination. Proven ability to thrive in high-pressure, collaborative environments while maintaining organizational efficiency. Aiming to leverage skills to contribute to a dynamic team and drive operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Foxhall Internists, PC
Washington, United States
08.2019 - Current
- Managed 5 practice suites housing 10 physicians.
- Reviewed and analyzed special reports; provided management with regular updates.
- Manages recruitment and training processes for office personnel.
- Guided office staff toward achieving job results through coaching, counseling, and disciplining.
- Develops and integrates office policies by setting benchmarks and processes.
- Managed task delegation through effective employee scheduling.
- Optimized operational workflows by coordinating office systems, layouts, and resource allocation.
- Facilitates office services through organizing operations and procedures.
- Managed and fixed routine IT-related challenges across the workspace.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Senior Medical Administrative Secretary
UMASS Memorial Health Care
Shrewsbury, United States
01.2016 - 01.2019
- Led office team in using EPIC EMR systems for 20 employees.
- Ensured compliance with office policies and confidentiality procedures.
- Issues managed care referrals with various health insurance companies.
- Supported operational excellence by integrating performance enhancement strategies.
- Collects, sends, organizes, and disseminates documents and mail.
- Documented and transmitted essential messages.
- Performed patient registration for each visit using a computer-based scheduling system.
- Routes test results to designated physician.
- Executes efficient filing, upkeep and extraction of confidential medical records.
- Created and sustained alert system for imminent deadlines on incoming requests and projects.
- Handled FMLA and short-term disability documentation efficiently.
Medical Assistant Administrative Assistant
Central Massachusetts Podiatry
Worcester, United States
01.2014 - 01.2015
- Assessed and documented vital signs.
- Supported physicians during routine office procedures.
- Collaborated with a cross-functional team.
- Coordinated and managed supply and ordering systems for podiatry.
Medical Assistant
Reliant Medical Group
Worcester, United States
01.2009 - 01.2011
- Greeted and prepared over 35 patients daily for exams.
- Coordinates and confirms managed care referrals with various health insurance providers.
- Engages in performance improvement initiatives.
- Manages efficient filing, maintenance, and retrieval of confidential medical records.
- Supported physicians in over three different medical procedures.
- Administered injections per physician instructions.
- Ensured readiness and availability of medical supplies for exam rooms.
Medical Assistant
Kidney and Hypertension Clinic
Marlborough, United States
01.2008 - 01.2009
- Facilitated preparation of patients for exams and recorded medical histories.
- Gathered laboratory samples for analysis.
- Handled incoming phone calls, facilitated patient interactions, and supported front office staff.
- Entered patient data and maintained electronic health records.
- Stocked and organized exam room supplies.
Education
Business Management -
Worcester State University
Worcester, MA01.2020
Certification in Medical Assistant -
Salter College
West Boylston, MA01.2009
Skills
- Staff management
- Payroll and budgeting
- Documentation and control
- Policy and procedure modification
- Office management software
- Office management
- Performance improvement
- Team building
- Scheduling and calendar management
- Workflow planning
- Administrative support
- Training and coaching
Certification
- Certification in Medical Assistant
- LEAN White Belt Certified
References
References available upon request.
Timeline
Office Manager
Foxhall Internists, PC
08.2019 - Current
Senior Medical Administrative Secretary
UMASS Memorial Health Care
01.2016 - 01.2019
Medical Assistant Administrative Assistant
Central Massachusetts Podiatry
01.2014 - 01.2015
Medical Assistant
Reliant Medical Group
01.2009 - 01.2011
Medical Assistant
Kidney and Hypertension Clinic
01.2008 - 01.2009
Business Management -
Worcester State University
Certification in Medical Assistant -
Salter College
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