Nancy A. McDonald
Wappingers Falls,NY
Summary
Bilingual professional eager to continue growing in experience. Highly organized and detail-oriented.
Skilled in office management, project coordination, and multitasking to meet deadlines. Known for reliability, efficiency, and a proactive approach to supporting team in order to attain organizational success.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Office Associate
Non Profit Organization
Wappingers Falls, New York
09.2018 - Current
- Managed a multifaceted environment with diverse administrative and operational responsibilities, including vendor management, purchasing, scheduling, and team coordination.
- Streamlined document organization by maintaining precise filing systems for easy access.
- Served as the primary contact for vendors, obtained quotes, processed purchase orders, tracked progress, and documented each stage of the procurement process.
- Collaborated effectively with team members to meet client needs and elevate service delivery through scheduling in person face to face meetings.
- Addressed customer inquiries professionally via phone and email ensuring satisfaction.
- Promoted positive internal communication among departments to strengthen teamwork.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office and warehouse inventory for multiple locations as well as and placing supply orders through proper procurement guidelines
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained office organization to support efficiency, professionalism, and performance objectives.
- Created spreadsheets in Excel to track project progress and maintain up-to-date status information.
- Verified order accuracy, ensured timely delivery, resolved discrepancies, and maintained detailed documentation for audits.
- Managed professional communication via email and Microsoft Outlook, including meeting scheduling and follow-up correspondence.
- Resolved purchase-related issues collaboratively with vendors to achieve mutually beneficial outcomes.
- Maintained strict adherence to deadlines
- Coordinated international shipments, while ensuring smooth logistics.
- Fostered a positive team culture, encouraging collaboration, and strong morale to support productivity and efficiency.
Office Manager
Mike Grumet Insurance Services, Inc.
Huntington Beach, California
06.2007 - 09.2018
- Directed administrative and compliance operations, overseeing state payments and business licenses management.
- Engineered customized Excel worksheets for accurate calculations of employer contributions by employee.
- Engaged with business owners regularly to identify specific needs and enhance organizational support.
- Addressed employee policy inquiries in person and through phone/email communication promptly and effectively.
- Collaborated with insurance firms to facilitate investigation and resolution of claims issues efficiently.
- Organized meetings, coordinated appointments, and streamlined the owner’s calendar management.
- Employed Microsoft Office Suite daily for effective documentation, reporting, and communication.
- Guaranteed compliance with employment practices through diligent document preparation and review.
- Provided training for new employees
- Managed office inventory and placed new supply orders.
Education
Associates Degree in Business -
Orange Coast College
Costa Mesa, CA12-2009
Skills
- Office Management
- Document management
- Meeting coordination
- Microsoft Excel, Word, Powerpoint
- Compliance oversight
- Customer relationship management
- Record keeping
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Scheduling
- Team/Relationship Building
Certification
CAPM Certification- Pending Final Exam
Timeline
Office Associate
Non Profit Organization
09.2018 - Current
Office Manager
Mike Grumet Insurance Services, Inc.
06.2007 - 09.2018
Associates Degree in Business -
Orange Coast College