Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Nancy Mercado

Millington,TN

Summary

Ambitious manager with a solid history of success in operations. Motivated to drive productivity, profit, and efficiency goals through proactive and hands-on leadership. Offering many years of related experience and pursuing new professional challenges with room for advancement at a dynamic company. Driven Management Trainee with core strengths in strategic planning, project management and team leadership. Possess hands-on experience in business operations, process improvements and problem-solving. Demonstrated ability to influence positive change and efficiency within fast-paced environments. Impact realized through increased operational effectiveness across previous roles.

Overview

10
10
years of professional experience

Work History

MIT-Manager in Training

Lush Fresh Cosmetics
Germantown, TN
10.2023 - Current
  • Developed and implemented training plans for new employees.
  • Conducted performance appraisals to monitor employee progress.
  • Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.

Sale Lead

Lane Bryant
Orlando, Florida
03.2020 - 03.2020
  • Implemented strategies to increase brand awareness among target audiences.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Managed a team of 10+ sales representatives, providing guidance and support.
  • Prepared detailed forecasts for future sales volumes based on past trends.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system and processed sales and returns.

Assistant Manager

Francesca's Boutique
Orlando, Florida
10.2018 - 09.2019
  • Established processes for monitoring customer satisfaction levels.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Store Manager

Carter's Babies & Kids
Tampa, FL
10.2017 - 10.2018
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained a safe working environment by enforcing safety regulations.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Provided training to new employees on company policies and procedures.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

Store Manager

American Eagle Outfitters, Inc
Lawton, Florida
10.2016 - 08.2017
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Assessed operational efficiency of the store's departments.
  • Established customer service standards and monitored staff compliance.
  • Performed regular price checks to ensure competitive pricing.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.

Operations Manager

Charming Charlie
Tampa, Florida
11.2014 - 10.2017
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Education

High School Diploma -

Jame Monroe High School
Bronx New York
06-1984

Some College (No Degree) - Business Management

University of Phoenix
Tampa, FL

Skills

  • Staff Leadership
  • Quality Management
  • Business Development
  • Technical skills
  • Account Management
  • Operations Support
  • Staff Development
  • Workforce Management
  • Inventory Control

Affiliations

  • I am passionate about fashion and enjoy helping guests find outfits that make them feel positive and confident
  • workout is one my activities that i enjoy on my free time
  • My family is where I give a lot of attention. When I'm not workout, I love to spoil my mother, kids especially my grandchildren
  • Listen to classic music

Languages

Spanish
Professional

References

References available upon request.

Timeline

MIT-Manager in Training

Lush Fresh Cosmetics
10.2023 - Current

Sale Lead

Lane Bryant
03.2020 - 03.2020

Assistant Manager

Francesca's Boutique
10.2018 - 09.2019

Assistant Store Manager

Carter's Babies & Kids
10.2017 - 10.2018

Store Manager

American Eagle Outfitters, Inc
10.2016 - 08.2017

Operations Manager

Charming Charlie
11.2014 - 10.2017

High School Diploma -

Jame Monroe High School

Some College (No Degree) - Business Management

University of Phoenix

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Nancy Mercado