Nancy A. Pilkington, MSW, LSW
York,PA
Summary
Relocating to Western New York and actively searching to be a part of a mission driven organization that values teamwork, embraces innovation and leads with compassion and respect. Highly accomplished Director of Resident Services with over 14 years of enhancing the quality of services for senior living communities. Skilled in developing and implementing strategic initiatives to improve team member and resident satisfaction and retention. Strong leadership abilities with a proven track record of effectively leading and motivating teams to deliver exceptional services. Passionate about supporting the growth of relationships and creating an engaging and supportive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Resident Services
Presbyterian Senior Living
03.2016 - Current
- Responsible for recruitment, interviewing, hiring, training, supervision and ongoing support of Resident Services team.
- Responsible for program oversight and compliance with organizational vision, values and goals and expectations of government agencies and funding agencies.
- Assist with securing and implementing grants to fund new and existing programs. Work with corporate and community team members to implement requirements of grants received and ensure appropriate monitoring and reporting.
- Develop and implement policies and procedures to ensure accessibility to a diverse older adult population and compliance with fair housing laws, regulations, and industry standards.
- Responsible for all aspects of budget development and oversight for resident services and housing with services programming.
- Identify innovative programs and services to facilitate resident empowerment and support community team members with implementation strategies.
- Conduct regular assessment of resident services, analyze resident feedback and data to identify trends, areas of improvement, and opportunities to address accessibility issues to service offerings.
- Develop guidelines, policies and procedures related to diversity, equity and inclusion to ensure resident engagement and satisfaction and compliance with Fair Housing laws and external funding agencies expectations.
Lead Supportive Service Coordinator
Presbyterian Senior Living
04.2013 - 03.2016
- Supervise, train and provide support and guidance to the team of supportive service coordinators.
- Developed standardized paperwork, data tracking, resident and program assessments and reports to ensure consistency in program offerings and outcomes in all communities.
- Conduct regular assessments and evaluations of services and programs in each community.
- Provide interim coverage at all communities when needed. Visit all communities on a regular basis to provide training and support.
- Developed a formula and a system for the equitable distribution of housing services funds to each community. Created a budget tracking system for resident services use, to view trends in spending and for administrative oversight.
Adjunct Professor
Millersville University
08.2011 - 05.2013
- Social Work with the Aging Population, undergraduate, two sections
- Social Work Statistics, undergraduate, three sections
- Field Instructor, Master Social Work Field Practicum, two sections
Supportive Services Coordinator
Presbyterian Senior Living
12.2010 - 04.2013
- Responsible for the coordination of resident services related to the dimensions of wellness.
- Responsible for the coordination of on-site educational opportunities related to community resources, benefit application procedures, guidelines and program limits.
- Empower and assist Resident Association and other resident groups to plan and publicize social and recreational activities.
- Work collaboratively with resident, community management, support systems and agencies to identify resident needs and provide assistance to ensure access to appropriate resources.
Education
Master of Social Work -
Millersville University
Lancaster, PA05-2010
Bachelor of Arts - Social Work
Millersville University
Lancaster, PA05-2009
Skills
- Supervision and leadership
- Problem-solving
- Task prioritization
- Public speaking
- Analytical thinking
- Organization and time management
- Problem resolution
- Active listening
- Data entry
- Multitasking Abilities
Accomplishments
PSL Member Diversity, Equity, and Inclusion Task Force
PSL, Member Operations Leadership Team
PSL, Member Thrive Wellness Steering and Development Committee
PSL, Graduate of Talent Management Leadership Development
Certification
- Question, Persuade, Refer (QPR) Gatekeeper Instructor
- Mental Health First Aid
- National Wellness Institute, Certified Wellness Practitioner
- AGEUcate - Certified Dementia Live Coach
- AGEucate - Certified Compassionate Touch
Custom Section
Timeline
Director of Resident Services
Presbyterian Senior Living
03.2016 - Current
Lead Supportive Service Coordinator
Presbyterian Senior Living
04.2013 - 03.2016
Adjunct Professor
Millersville University
08.2011 - 05.2013
Supportive Services Coordinator
Presbyterian Senior Living
12.2010 - 04.2013
Master of Social Work -
Millersville University
Bachelor of Arts - Social Work
Millersville University
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