Nancy Alexandra Rodriguez

Owner Relations Specialist with 5 years of experience assisting oil & gas owners in needs and requirements. A proven track record of using excellent personal, communication and organization skills to lead and improve all departments, ability to solve questions & concerns before reaching out to each department. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong and able to work independently. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem- solving skills and ability to think and act quickly to find creative solutions organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

• Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, AR, and AP.
• Log owner inquiries in case tracking system and follow-up on outstanding unresolved inquiries.
• Respond promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
• Ensure response is done in accurate, timely, and friendly manner.
• Participate in cross-training to develop new skills, expand knowledge, improve business and customer experience.
• Ability to multi-task between several critical owner situations at same time.
• Initiate pay code changes ownership transfers of intermediate to advanced complexity within Excalibur.
• Assist in resolution of working and royalty owner inquiries by interacting with Revenue and JIB accounting groups.
• Work with others as part of team to ensure efficient operations and enhanced productivity.
• Assist management with special projects as needed.
• Placing owners in & out of JIB netting.
• Placing owners in & out of suspense.
• Opening & closing decks for accounting for distribution.
• Inputting owners tax id information
• Working knowledge of division order revenue distribution software.
• Knowledge of legal descriptions.
• Work with accounting to resolve revenue and joint interest billing discrepancies.
• Coordinate with revenue accountants in processing revenue adjustments.
• Assist in responding to 30-70 verbal and written inquiries from royalty owners and/or their representatives.
• Created and maintained precise and accurate models, charts and reports.
• Skilled at working independently and collaboratively in team environment.
• Ability to professionally interface with owners via phone or through email.
• Strong self-motivation, and ability to work both independently with team.
• Strong organizational skills, set priorities, and meet deadlines.
• Essential Duties and Responsibilities as Division Order Analyst Assistant.
• Managed 30-70+ calls & emails daily.
• Proved successful working within tight deadlines and fast-paced environment.
• Self-motivated, with strong sense of personal responsibility.
• Worked well in team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Problem Solving
• Office Supplies and Inventory Administration and Reporting
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Colorado State Notary Certified