Nancy Ann Dornbusch
Loveland,OH
Summary
Dynamic and reliable professional with extensive experience in customer service at Drury Inn & Suites. Proven ability to enhance guest satisfaction through efficient multitasking and problem-solving. Skilled in food safety and sanitation practices, consistently maintaining a welcoming environment while exceeding service expectations. Committed to fostering teamwork and collaboration in fast-paced settings.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Services position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Breakfast Bar Attendant
Drury Inn & Suites
03.2023 - Current
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Demonstrated flexibility in adapting to changing schedules and guest needs, ensuring a seamless breakfast experience for all.
- Optimized workflow efficiency by organizing work areas, equipment, utensils, dishes, and silverware in an accessible manner for daily use.
- Maintained a clean and welcoming breakfast area for guests to enjoy their morning meals.
- Contributed to the hotel''s overall success by maintaining positive guest experiences through attentive service.
- Monitored food safety and cleanliness standards, adhering to all company protocols and guidelines.
- Proactively resolved any potential issues that may have arisen within the breakfast area before they escalated into problems for guests or staff members.
Customer Service, Cashier, Replenishment
Target
03.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Customer Service. Cashier. Replenishment
Dollar Tree Stores
02.2018 - 05.2020
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Associate of Arts - Social Work
Raymond Walters/University of Cincinnati
Blue Ash, OHCertification For Actitities - Activity Director For Senior Care
Mary Miller
Cincinnati, OHSkills
- Efficient multitasking
- Reliability and punctuality
- Food safety
- Cross-training capabilities
- Cash handling proficiency
- Sanitation standards
- Greeting guests
- Stocking
- Sanitation practices
- Stock replenishment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
- Team leadership
- Guest service
- Decision-making
- Cash handling
- Customer engagement
Accomplishments
- Supervised team of 23 staff members in Before an After School Programs
- Leadership and Management skills in Retail and Restaurant settings
- Customer service in Retail, Restaurant, Independent and Assisted living enviroments
Timeline
Breakfast Bar Attendant
Drury Inn & Suites
03.2023 - Current
Customer Service, Cashier, Replenishment
Target
03.2022 - 03.2023
Customer Service. Cashier. Replenishment
Dollar Tree Stores
02.2018 - 05.2020
Associate of Arts - Social Work
Raymond Walters/University of Cincinnati
Certification For Actitities - Activity Director For Senior Care
Mary Miller
Similar Profiles
Cielo NelmsCielo Nelms
Hotel Front Desk Clerk at Drury Inn & SuitesHotel Front Desk Clerk at Drury Inn & Suites
Leandro AndradeLeandro Andrade
Motor Coach Operator at Drury Inn & SuitesMotor Coach Operator at Drury Inn & Suites
Amelia ShifleyAmelia Shifley
Kickback Host at Drury Inn & SuitesKickback Host at Drury Inn & Suites
Taryn WilliamsTaryn Williams
Dean of Students at Reading Community City SchoolsDean of Students at Reading Community City Schools
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger